NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RN31600 - Inactive Volumes
Hi All, Long time user of ReadyNAS (since I bought my first ReadyNAS NV+). I have a RN316 with 4 x 6TB drives running X-Raid (slots 3 to 6). Last year one of the drives started reporting er...
You could still use paid netgear support - the time lag shouldn't make any difference. Per incident support is ~$100 USD - but is not enough if you need data recovery (which is likely). That is quite expensive (and charged by the hour). https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service
If you can connect the four disks in the array to a Windows PC, you could try using ReclaiMe data recovery software. That has the benefit that you don't need to purchase it until you actually try to recover data. The software costs about $200 USD, and you might need to purchase USB adapter/docks to connect the disks up. https://www.reclaime.com/
Unfortunately there is no inexpensive option. Even if you had linux skills, data recovery would be challenging to do by hand.
FWIW, this wasn't covered by your warranty - and data recovery (assuming it is needed) wouldn't have been covered by a normal support contract.
It could be helpful for you to try to assess the condition of the array before and after it went offline. mdstat.log in the downloaded logs zip can help there. My suspicion is that once the RAID started to expand with the additional drive, the number of drives in the array was set to 5. Then when you removed the drive, you had a non-redundant array of 4 of 5 drives. So if one more drive failed, you ended up with a dead array.
If I'm wrong, and the array was still 4 drives, then starting up with just the right three might fix the problem. Even if it doesn't, it would make recovery more likely to be successful.
Hey Sandshark, you are exactly right, I just could not understand while Drive 5 seem to have lots its format.
Thnaks for your help, as above, could confirm I got my critical data already and rebuilt the array sans the faulty drive.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
