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Forum Discussion
RN422 front panel issues, again
Options for models seem limited so to be clear, my NAS is ReadyNAS 422 2 bay with 2x3TB drives
Firmware is up to date with 6.10.5 hotfix 1
Firstly I'll cross reference 2 other issues I've had with this unit which started only 4 months after purchase:
30.7.2019 (all front panel buttons illuminated)
https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/RN422-front-panel-is-it-working-correctly/m-p/1780723#M181363
30.4.21 ((null)+ffffea0001d29000 shown on front panel)
https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/RN422-weird-message-on-front-panel/td-p/2090589
Latest problem seems twofold. I noticed antivirus signatures were not being downloaded. This has happened on occasion before, sometimes a network issue etc and taking action at router, ethernet switch or NAS reboot usually resolves. This time it hasn't.
In the course of looking into this I noticed the front panel buttons now do nothing. Normally a press will wake the panel up, but not now, even after a reboot.
Looking at the history of this unit, I'm now wondering if I have had an underlying hardware problem from early on and would appreciate any thoughts/pointers. If I can fix this myself, great, but I'm struggling to see what else I can do. Equally, if there's a chance this specific unit has been a lemon from day 1, with a dodgy front panel, I'd value thoughts as to where I stand and what I can do about it. It's now becoming annoying and I am questioning its reliability whilst my confidence in it is reducing, quickly. The unit has been well looked after, doesn't get moved around, and is kept in good condition via careful cleaning.
Any suggestions would be welcomed.
Dave
23 Replies
Replies have been turned off for this discussion
I have no advice on the dysfunctional front panel, other than ask for a replacement if it is under warranty. The hardware warranty is 5 years, but not transferrable. Since the RN422 was launched less than 5 years ago, it will be still covered if you are the original purchaser (and purchased from an authorized reseller).
The AV issue is because ClamAV just deprecated the version of ClamAV installe id in 6.10.5. The way to solve that is to install 6.10.6 beta: https://community.netgear.com/t5/ReadyNAS-Beta/ReadyNASOS-6-10-6-Beta/m-p/2151119#M10972
Hi Stephen and thanks for a quick response, as ever!
Your point about the AV issue is helpful, I was unaware of that. I don't know if Netgear publish some form of alerts for known issues such as that but if not it would be useful. I'm less alarmed about that now, but will probably hold off moving to a beta update, and will likely wait for that to move to a production version update, which I'd happily apply. In the meantime I shall just be double vigilant with all my other AV measures.
Regarding the chassis, your comments are valuable, Thankyou. It's well within the 5 year window, I've owned it from new, and I have contacted Netgear support directly to start some dialogue on this, and will see what they can suggest. As I say, if there's an obvious fix I can apply myself, I'm happy to do so. To date I have really enjoyed using my RN422, but these issues with the front panel are annoying, and of course worrying lest they be signs of some looming catastrophic failure. I'll also admit this has somewhat eroded my confidence in the brand. I'll share progress as things move along.
Dave
I may have made progress on this.
As I mentioned, I think I'll leave the AV issue for now and wait for the fix that is within the mentioned beta to reach the next production version update.
Regarding the front panel I was able to speak to the tech support guys about the issue. I have to say the guys I spoke to were mega helpful and professional. It was one of those seemingly rare occasions when a call to a remote support group was a real pleasure. Anyway I shared symptoms, photos and logs, resulting in the suggestion that the OS may have an issue.
I've not dealt with any OS rebuild issues and was naturally wary. I was assured that re-flashing the OS would not impact shares nor data, but decided to backup some critical stuff to other media first anyway. When I came to re-flash the OS, it was a breeze. Using the boot options menu I went for it, and it took little more time than a normal boot.
Immediately the front panel started to behave properly once more (noting I'd tried re-boots already that had made no difference) so the buttons illuminate when pressed and I can now scroll through the various options, the LCD panel now displays messages as normal, and once I've stopped, there must be a timeout, which then dims the buttons and LCD panel. Happy with the outcome so far.
What this does bring to mind though are the previous issues I've had, and I now wonder if it's somehow possible I've had an underlying OS issue since day1, noting the first oddity occurred only a few months after purchase. I guess I may never know that, but am feeling more confident I don't have a hardware issue here, which is fine with me.
Had to tidy up accounts, but I'm OP and just wanted to update that my RN422 has just been offered 6.10.3 production update and that seems to have gone ok.
- Mine too. The update occurred automatically and updated the anti virus. All good now.
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