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Forum Discussion
mrhogan
Sep 11, 2020Follower
RN4220S
Our ReadyNAS had two of the twelve drives take a fall. When I log in though it says that there are no volumes, on anything at all. I'm just trying to either recover the files, or get this system back up. I've tried physically removing the bad drives after powering down, restarting after re-insertion of the drives, reboot, etc. But, once the management web-interface is available to access again it says there are no volumes on anything.. Even after re-inserting the bad drives, they aren't recognized, but the other 10 are. Please help.
3 Replies
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- JohnCM_SNETGEAR Employee Retired
Hi mrhogan,
Your best option right now is to contact NETGEAR support so they can help you in recovering your data (https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service). You may do that by logging in to the myNETGEAR portal (my.netgear.com) then open a support ticket there. If your NAS does not have a support contract, you may purchase it there as well.
Regards,
- SandsharkSensei
So you were not using the default RAID6 for such a large number of drives in a volume? RAID6 should be able to withstand the loss of two drives. If you were using RAID6, then there is a much better chance your data can be recovered.
I have no idea if ReclaiME can handle that many drives, and you'd also need a way to attach them all to a PC to run it on. So Netgear support may be your best move.
Note that if you did use ReclaME, you'd need a place to download the files. Netgear support may also require that, since they may make the volume read-only to prevent further damage. Of course, you already should have a backup, especially if you were only using RAID5, though I assume you'd not be asking about this if you did. So that storage location can become your permanent backup solution once recovery is completed.
- JohnCM_SNETGEAR Employee Retired
Hi mrhogan,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as a solution so others can be confident in benefiting from the solution.
The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!
Regards,
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