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RN424 , 4x 8TB WD Red Plus failing after 120 days?
This problem is with a RN424 with 4x 8TB WD80EFAX, all identical HDs purchased at the same time as the 424. The system has 6.10.4 Hotfix1 and has been up for 120 days, I had not even transferred all ...
berillio wrote:
I meant"Disks can fail at any time, so it would be useful to test it in the PC. "OK - "hot removal" from the 424?
Even if it's healthy, its out of sync with the array. So hot removal is fine.
The disk is SO dead that the WD utilities (neither Lifeguard Diagnostic DLGDIAG 1.37 nor the “Dashboard”) could not even see it.
Seagate Seatools for Windows saw it, tested it and failed it
--------------- SeaTools for Windows v1.4.0.7 ---------------
Short DST - Started 30/07/2021 21:04:19
Short DST - Pass 30/07/2021 21:06:06
Identify - Started 30/07/2021 21:21:31
Model: EFAX-68KNBN0
Serial: 152D20337A0C
Firmware: Unknown
Model Number: WDC WD80EFAX-68KNBN0
Serial Number: VGJL3SDG
Firmware Revision: 81.00A81
Drive Capacity: 8.00 TB / 7.28 TiB
Max LBA: 15628053167
Cache Size: 256 MB
Power-On Hours: 2930
Drive Temperature (C/F): 46 / 115
WWN: 5000CCA0BEE46BC8
Sector size (Logical/Physical/Allignment): 512 / 4096 / 0
Rotation rate: 5400 RPM
Form factor: 3.5 inch
Specification Supported: ACS-2
Encryption Support: Not Supported
Security Mode: Supported
SMART: Enabled
Host Protected Area features: Enabled
Advanced Power Management: Enabled
Download Microcode: Segmented, Deferred
Short Generic - Started 30/07/2021 21:24:55
Short Generic - FAIL 30/07/2021 21:26:46
Victoria also saw it, as fail it immediately too.
On the 424 I run the extended disk test as adviced. The test completed on Saturday afternoon. I received an email stating that it had been completed, no mention of any Warning or Errors, I presumed it was ok, but I just downloaded the logs, and in volume.log, the last line reads:
“data disk test 2021-07-30 20:54:30 2021-07-31 13:49:00 pass”.
The other advice was:
“The bay in the NAS might also have failed - if you have a spare disk, you might try doing a factory install (with only the spare disk inserted, in bay 1). Then power down and move the disk to bay 2. Power up, and make sure it works. If you try this test, label the disks by slot as you remove them.”
Do you mean a factory default as in
or via Option 2 in the boot menu (P97 on the HM manual) – (I presume it is the same operation)
I guess that it would format the ”spare disk” (I don’t have a free one, but I suppose I can re-clone one 50Gb hd with a spare W7 copy I have)
berillio wrote:
The other advice was:
“The bay in the NAS might also have failed - if you have a spare disk, you might try doing a factory install (with only the spare disk inserted, in bay 1). Then power down and move the disk to bay 2. Power up, and make sure it works. If you try this test, label the disks by slot as you remove them.”
Do you mean a factory default as in
or via Option 2 in the boot menu (P97 on the HM manual) – (I presume it is the same operation)
I guess that it would format the ”spare disk” (I don’t have a free one, but I suppose I can re-clone one 50Gb hd with a spare W7 copy I have)
A factory default is one way. If the spare disk is unformatted, you can just power up the NAS with it installed, and it will automatically do a factory default (no boot menu action required).
It would be destructive.
Not sure if you need to do this, since you found a failed disk.
WDC will likely give you a recertified drive, though given the quick failure you might be able to talk them into a new replacement. You could also see if the seller will exchange it (unlikely given the 120 days, but maybe worth a shot).
This often happens, which is normal. I mean the WD RED disks in the same batch can fail in the high probability. The NAS players around me accept it very early, and are not friendly to the WD RED.
elaplace wrote:
This often happens, which is normal. I mean the WD RED disks in the same batch can fail in the high probability. The NAS players around me accept it very early, and are not friendly to the WD RED.
AFAICT we are seeing just one drive failure here, not multiple. Usually when I see multiple early failures I am thinking there might have been damage in storage or shipment. But failures at ~120 days are somewhat unusual - in my experience they either fail out-of-the-box or run quite a bit longer. In any event, they can and do fail at any time (which is why you need backups).
FWIW, the WD80EFAX is a WD Red Plus drive, not a WD Red. WD rebranded about a year ago. The current WD Red models are all SMR, the Red Plus and Red Pro models are CMR. I don't recommend SMR for ReadyNAS. BTW, Seagate Barracudas are also largely SMR.
I have mostly WD Red Plus drives (mixed with a few Seagates), including three of this particular model - and haven't seen any unusual failure rates with either. As far as I can tell, the Seagate Ironwolf and WD Red Plus are both reliable, and users here seem satisfied with both lines. In general, NAS-purposed or Enterprise disks are good options for ReadyNAS (other than the SMR WD Reds).
Yes!
In my machine I use the red drive, purple drive, black drive, and Seagates considering of CMR not SMR, and NETGEAR recommendation page:
https://kb.netgear.com/20641/ReadyNAS-Hard-Disk-Compatibility-List
At last in my budget I prefer to the purple drive and Seagates.
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