Forum Discussion

Virtuoso

Jun 18, 2016

"Scrub" killed my NAS :( #27023882

I used to have scrubs running monthly... (recently changed to every 3 months, but now I'll have to disable completely.) I started a scrub on Jun 16th, at 17:00. By 11pm on the 17th, it was o...

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scrub

Retired_Member

Jun 18, 2016

Let's wait and see what NETGEAR says about it.
The logs you showed simply indicate that the RAID arrays are resyncing. It's not an issue.

garyd9

Virtuoso

Jun 20, 2016

jak0lantash wrote:
Let's wait and see what NETGEAR says about it.

Yeah.. umm.. that's why I posted the thread.. (to hopefully get someone from netgear to help with the issue.) The case number was only created so that I could send/attach the logs.

I'm going to try (Again - for the 3rd time) to do a scrub. This time, unlike other times, I've uninstalled PLEX and turned off transmission. I got the impression from various other threads that sometimes having PLEX running can tie up resources (and in one case, a person had mysql active even when PLEX was installed but turned off.) While those things shouldn't completely mess up a scrub, I'm willing to try it...

mdgm-ntgr
NETGEAR Employee Retired
Jun 20, 2016
The logs are not attached to your case. Email them in (see the Sending Logs link in my sig) with the case number mentioned in the email subject and someone should be able to attach them.

Support cases are the official way to contact support.

Whilst there is some NETGEAR monitoring of the community it's mainly here for engaging with your fellow users.

Plex doesn't use MySQL. Perhaps you are thinking of another app. Scrubbing does put the disks under heavy use, but if there is a disk problem or perhaps something (other than the scrub) is using a lot of resources then things could take quite a while longer than usual or the scrub may even fail to complete.
- mdgm-ntgr
  NETGEAR Employee Retired
  Jun 20, 2016
  
  When you attach logs to a chat session the agent has to manually attach those to the case. Sometimes they don't get around to doing that.
- garyd9
  Virtuoso
  Jun 20, 2016
  mdgm, I've sent the logs (attention to you, as I simply don't know who else to send it to.) And, I just realized that I forgot to actually attach the file, so when you see the first one with no attachment, you'll get another. (sorry about that.)
  
  Oh, and there wasn't much reason to sit there and chat with the first tier support person. I had already rebooted the NAS (and it would have been useless if I hadn't, as it was completely locked up and unresponsive.) In my opinion, someone needs to forward the logs to someone who is familiar with btrfs as implements on the OS6 devices and see if there's some reason why it'd do what I described.
  
  Take care
  Gary
  - garyd9
    Virtuoso
    Jun 20, 2016
    resent (and from the proper email account on file w/ netgear.) Sorry about the lapse on my part there. (Two of them, actually.)