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Forum Discussion
"Scrub" killed my NAS :( #27023882
I used to have scrubs running monthly... (recently changed to every 3 months, but now I'll have to disable completely.)
I started a scrub on Jun 16th, at 17:00. By 11pm on the 17th, it was o...
jak0lantash wrote:
Let's wait and see what NETGEAR says about it.
Yeah.. umm.. that's why I posted the thread.. (to hopefully get someone from netgear to help with the issue.) The case number was only created so that I could send/attach the logs.
I'm going to try (Again - for the 3rd time) to do a scrub. This time, unlike other times, I've uninstalled PLEX and turned off transmission. I got the impression from various other threads that sometimes having PLEX running can tie up resources (and in one case, a person had mysql active even when PLEX was installed but turned off.) While those things shouldn't completely mess up a scrub, I'm willing to try it...
The logs are not attached to your case. Email them in (see the Sending Logs link in my sig) with the case number mentioned in the email subject and someone should be able to attach them.
Support cases are the official way to contact support.
Whilst there is some NETGEAR monitoring of the community it's mainly here for engaging with your fellow users.
Plex doesn't use MySQL. Perhaps you are thinking of another app. Scrubbing does put the disks under heavy use, but if there is a disk problem or perhaps something (other than the scrub) is using a lot of resources then things could take quite a while longer than usual or the scrub may even fail to complete.
When you attach logs to a chat session the agent has to manually attach those to the case. Sometimes they don't get around to doing that.
mdgm, I've sent the logs (attention to you, as I simply don't know who else to send it to.) And, I just realized that I forgot to actually attach the file, so when you see the first one with no attachment, you'll get another. (sorry about that.)
Oh, and there wasn't much reason to sit there and chat with the first tier support person. I had already rebooted the NAS (and it would have been useless if I hadn't, as it was completely locked up and unresponsive.) In my opinion, someone needs to forward the logs to someone who is familiar with btrfs as implements on the OS6 devices and see if there's some reason why it'd do what I described.
Take care
Gary
resent (and from the proper email account on file w/ netgear.) Sorry about the lapse on my part there. (Two of them, actually.)
oh, and the association to "plex" interfering came from this thread: https://community.netgear.com/t5/Using-your-ReadyNAS/Scrub-feature-takes-too-long-to-use/td-p/1053481
You asked about mysql, and the user suspected it was related to plex. I know it's an extremely weak association, but I'm kind of at a loss here. Every single thread on this forum related to "scrub" going bad or taking too long either is unresolved, or resolved by the user doing a factory reset of the device. (Which, to me, is leaving the issue unresolved. It wasn't fixed.)
Uninstalling plex (and turning off transmission) isn't going to cause any issues for me for a few days, so it doesn't hurt to try.
Oh, and based on the 'volume' log in the log dump, there aren't any SMART errors on the drives. (None show up in the UI either.)
garyd9 wrote:
I had already rebooted the NAS (and it would have been useless if I hadn't, as it was completely locked up and unresponsive.) In my opinion, someone needs to forward the logs to someone who is familiar with btrfs as implements on the OS6 devices and see if there's some reason why it'd do what I described.
Support does have a process whereby they can escalate the case to higher tiers. I've asked them to gather the information they need to do this and to do this with your case.
The next step up from where you case is currently would be level 3 support.Yeah, I just got an email from them including the following:
"In order to look into this further we would need to remotely access your system. Please go to System > Settings > Support, enable Secure Diagnostic Mode and let us know the 5-digit number you get."
The problem is that the email message also states:
This is an automatic, system-generated message. Please do not reply directly to this message.
So, I have no way to let anyone know what port it generated.
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