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Seagate 2TB IronWolf on RNDP200U ReadyNAS Ultra 2+
The worst. customer. support. in. the. solar. system.
You should be able to access the NAS normally over your network.
It is possible to power down, remove the disk and connect the disk up to a PC and mount the volume, but that process does involve some steps (e.g. a handful of commands on the Linux shell, or using 3rd party software on Windows) and is really something that you should only consider doing if the chassis has died, you're not getting a new x86 ReadyNAS to move the disk to and there are some files missing from your backup.
When you hot-add (add while the NAS is on) the new drive it will automatically be wiped and a resync will occur to sync it to the existing disk.
Are you referring to a support case?
If you could message me the case number and why you feel that way about your experience I can review it for you.
Thank you, but I'm not about to pay $90 for customer support. A company as big as Netgear should supply basic customer support and design its products to be more user friendly to non-technical customers. I'm not dumb. I just don't build computers or code. The thing that is frustrating is when a tech company doesn't bother to test its UX and UI with non technical humans.
Why in the world would there be no indication of what level RAID was running in the NAS I have? I installed the drives many years ago. I don't remember if it was RAID 0 OR 1. Would it be so hard to have a panel of spec information pop up in the user interface somewhere?
I shouldn't have to get into operating system code to answer that simple question.
Netgear should join the movement to create the human-centric new world. Not force machine-head.
Nothing personal mgdm. Thanks for your interest.
You bought your NAS "many years ago" in your own words. Name a tech company that provides free lifetime support on consumer grade products. While I have heard of some support instances that do seem extremely poor, I don't put yours in that category. This Forum is here to help you with your problems past warranty, free of change. Why don't you avail yourself to it instead of just posting a tirade? With a few details, you will likely have your answer.
What NAS model and firmware are you running? OS6.x most certainly does show you the RAID level on the Volumes page. Older 4.x and 5.x firmwars definately tell you if it's XRAID or not. I don't know if they go into depth if it's FlexRAID. What size drives are installed, and what is the size of the volume?
Since you have to go to extra steps to do something other than XRAID, I would certainly expect you to know what you did. But no matter, the RAID configuration can be determined from the size of the drives and the volume contained on them. Netgear even has a RAID calculator to help you with that.
Thank you. No tirade. To be honest, I just want to get the thing working and save my files.
I'm buying a Seagate 2TB IronWolf NAS SATA 6Gb/s NCQ 64MB Cache 3.5" Internal Hard Drive to replace the bad drive.
Also would be great to know: is it possible that the single drive still in the chassis can mount on my desktop temporarily until I add the new replacement for the dead drive? I tried mounting it but it doesn't. I'm leaving the nas powered up because I'm afraid to power it down with only one drive in it.
Also, will the new drive already be formatted? If not, will the chassis do that when I install the drive?
The documentation for replacing a drive says:
The volume automatically synchronizes with the new disk in the background. This couldtake several hours depending on the disk size. You can continue to use your ReadyNAS,although access is slower until the volume synchronization finishes. You are notified byemail when the process is complete.But it doesn't sound like it's saying that it will format the drive. 'Synchronization' doesn't sound like 'formatting'. How do I pair this new drive with the existing one good drive without losing the 500 gb of data I have on the drive?Thanks.
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