Forum Discussion

DS327

Aspirant

Dec 11, 2017

Solved

Seagate 2TB IronWolf on RNDP200U ReadyNAS Ultra 2+

The worst. customer. support. in. the. solar. system.

Performance

mdgm-ntgr
Dec 12, 2017
You should be able to access the NAS normally over your network.

It is possible to power down, remove the disk and connect the disk up to a PC and mount the volume, but that process does involve some steps (e.g. a handful of commands on the Linux shell, or using 3rd party software on Windows) and is really something that you should only consider doing if the chassis has died, you're not getting a new x86 ReadyNAS to move the disk to and there are some files missing from your backup.

When you hot-add (add while the NAS is on) the new drive it will automatically be wiped and a resync will occur to sync it to the existing disk.

DS327

Aspirant

Dec 12, 2017

Thank you. No tirade. To be honest, I just want to get the thing working and save my files.

I'm buying a Seagate 2TB IronWolf NAS SATA 6Gb/s NCQ 64MB Cache 3.5" Internal Hard Drive to replace the bad drive.

Also would be great to know: is it possible that the single drive still in the chassis can mount on my desktop temporarily until I add the new replacement for the dead drive? I tried mounting it but it doesn't. I'm leaving the nas powered up because I'm afraid to power it down with only one drive in it.

Also, will the new drive already be formatted? If not, will the chassis do that when I install the drive?

The documentation for replacing a drive says:

The volume automatically synchronizes with the new disk in the background. This could

take several hours depending on the disk size. You can continue to use your ReadyNAS,

although access is slower until the volume synchronization finishes. You are notified by

email when the process is complete.

But it doesn't sound like it's saying that it will format the drive. 'Synchronization' doesn't sound like 'formatting'. How do I pair this new drive with the existing one good drive without losing the 500 gb of data I have on the drive?

Thanks.

mdgm-ntgr

NETGEAR Employee Retired

Dec 12, 2017

You should be able to access the NAS normally over your network.

It is possible to power down, remove the disk and connect the disk up to a PC and mount the volume, but that process does involve some steps (e.g. a handful of commands on the Linux shell, or using 3rd party software on Windows) and is really something that you should only consider doing if the chassis has died, you're not getting a new x86 ReadyNAS to move the disk to and there are some files missing from your backup.

When you hot-add (add while the NAS is on) the new drive it will automatically be wiped and a resync will occur to sync it to the existing disk.

DS327
Aspirant
Dec 12, 2017
Thank you. New drive installed while nas running. 2 Tb Seagate IronWolf. It made some minor noises and the lights blinked. Raidar shows no change. 90 minutes later, no change.

I'm thinking I'll power the chassis down and relaunch. After that, idk.

I just need the thing working.

Thanks
- DS327
  Aspirant
  Dec 12, 2017
  By the way, I do appreciate your help.
  
  I have to point out parenthetically, to answer your (rhetorical?) question as challenge of
  
  Name a tech company that provides free lifetime support on consumer grade products.
  
  A: The largest tech company on Earth; you may have heard of it.. Apple ...provides free lifetime support on consumer grade products. I'm not saying they repair/replace them for free forever. I'm saying that in my twenty year experience with owning their products, a live human employed by Apple will help you solve issues with any Apple device. They are not perfect, but they know what's up concerning UX.
  
  I hope to someday have usage of my ReadyNas someday before I have Alzheimer's. Still working on solving it.
  
  Sincerely, thank you for your help.
  - DS327
    Aspirant
    Dec 15, 2017
    
    (I post the following in case its helpful to someone else in the same situation: one failed drive [of a pair] in a ReadyNas that was running the drives in Raid 1 level redundancy)
    An update:
    I was able, by replacing the failed drive with a new Seagate Ironwolf 2tb, get the system towards operational. As I write this, the chassis has shown up in the "admin window" or whatever it's called
    (accessed by entering
    https://nas-ip-address/admin
    into an internet browser's url window and then logging in with your NetGear user name and password)
    ...and now the system has on its own started "syncing" the new drive by copying the data from the old surviving drive. I don't yet know if the system will be operational when it finishes syncing, but it seems like it should, since both drives now show up in the Raidar app as mounted.
    
    Here's what the windows look like:
    
    Bon chance!