NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
nikoweb
May 18, 2016Aspirant
shame, shame, shame, shame, shame, shame, shame, shame, shame, shame.... #26509425
Netgear shame
Good day for 18 months I am struggling with a problem with RN516 that I am not to list, but ranging from file access problems, the slow disappearance of the files and folders. Trick that both from PC and Mac. I rebuilt and tested the corporate network, replaced switches, azzerrato the nas and reformatted. Now since the last update I am forced to work with SMB1 that runs slow. Exhausted to do tests without finding a solution, I asked to speak to a manager, they promised me that I would be contacted, but no one heard. I wonder, but there are still people in nergear? This is a real shame are kidding me. I have movies and screenshots that show malfunctions, I sent them also to technicians, but no one understands anything. They say that only my ReadyNAS has these abnormalities, maybe it's the fault of the Mac or PC. I ran the tests with windows server, Mac and Linux, and it all works properly: safety speed good performance. So I wonder: after 18 months why not try to change it?
They probably are aware that their smb protocol has problems and do not know how to solve it. I have 18 months to tell the technicians that the problem must be in the protocol and permission management / users, but nobody listens to me. I thought that my problems could be from input to improve the product, because I have met others with similar problems who then trashed their NAS.
Shame Shame Shame. Never even a buy branded netgear cable. Executives and managers netgear ashamed, not you even dare to pick up the phone and call.
Greetings
Nicola
10 Replies
Replies have been turned off for this discussion
- mdgm-ntgrNETGEAR Employee Retired
The logs attached to your case are quite old. Can you attach a fresh set of logs?
Looking at the logs there appears to be quite a bit of fragmentation.
I only speak English so I'm not sure what troubleshooting has been done in your case.
With the shares you are having problems with how many directories do you have and how many files? How many files would be in a directory that is having problems?
I see no evidence from your case to suggest that you have tried the latest firmware update 6.5.0 which was released today. Using SMB1 wouldn't be recommended.
Btw the 6.5.0 firmware update includes a major update to SMB support.
There is a backend settings change that can be done remotely to improve directory listing performance when accessing the NAS using SMB from an OS X machine. Has this setting change been attempted?
- Retired_Member
Hi nikoweb,
Can you describe here the problem you're having please? In case we are able to help you with it...
To better understand the issue, we would need more details about the actual issue.
If you have an issue with file access permission with some users after creating files / writing to files with other users, it could be an issue with the umask. I have encountered this before.
- nikowebAspirant
-create files and folders you can not change the name.
-files just saved, you can not save it again to access denied. (After a few minutes it works)
-with the latest update is no longer possible to save files from Photoshop.
-some folders can not be deleted or duplicated, the same for files, this by both Macs and PCs.
-Some Files in the folders are not seen, or appear and disappear.
-Segnala Continually "lost connection": the network is new, tested and inspected, changed all switches.
-I Software, Illustrator, Word, etc. behave as they did not find the destination if by command saves, answers you save as how you do not find the source of the file.
-Lentissima Display of files and folder access.
-Block The NAS and waiting until the release, this has an impact on every PC and Mac on the network.- nikowebAspirant
I saw the new update, but for now I do not trust, because if the situation gets worse, as happened before, I can not go back. What makes me angry that no one in Italy Netgear calls me, as they had promised. What are the various directors and managers? 6 months ago I contacted Synology, given that they have solved similar problems for a long time, within 24 hours I have been contacted. Netgear in Italy are all princes and kings and no one deigns to call a beggar publisher.
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!