Forum Discussion

Initiate

Dec 03, 2015

Solved

Slow performance after upgrade my ReadyNAS 314 to 6.4.1

I am experiencing serious performance issues after upgarde to 6.4.1, relating to opening files from the server. I don't know what to do. Can somebody help me?

Installation & Upgrade

mdgm-ntgr
Dec 03, 2015
Please let us know your case number if you have a support case.

Were you updating from 6.4.0 or an older release?

Can you send in your logs (see the Sending Logs link in my sig)?

Edit: Are any of you using the anti-virus service? If so, on 6.4.1 does performance return to normal if you disable the anti-virus service?

WarrenT

Tutor

Dec 03, 2015

Hi,

I have 3 RaedyNAS 312 devices and all are extremely slow after upgrade from 6.4.0 to 6.4.1. Almost unuseable.

mdgm-ntgr

NETGEAR Employee Retired

Dec 03, 2015

Please let us know your case number if you have a support case.

Were you updating from 6.4.0 or an older release?

Can you send in your logs (see the Sending Logs link in my sig)?

Edit: Are any of you using the anti-virus service? If so, on 6.4.1 does performance return to normal if you disable the anti-virus service?

ELBaudoin
Initiate
Dec 03, 2015
Hi mdgm,

I was using the anti virus service. And yes, when I turn it off it goes back to normal! So it seems that is the issue for me. What should I do now? Will there come a fix where I can enable the virus scanner again without issues?
- mdgm-ntgr
  NETGEAR Employee Retired
  Dec 03, 2015
  We will look into this problem.
  
  Btw are you using a torrent app? If so, that may be the problem.
  
  For now you could stay on 6.4.1 with AV disabled or if you prefer enable it and downgrade back to 6.4.0.
  - connor25
    Tutor
    Dec 04, 2015
    I was using 6.4 an upgraded, had same issues, I have got the anti virus running on it, but didn't think to try it with that off before I restored it and it worked fine again!
Worli
Tutor
Dec 16, 2015
I upgraded my RN314 from 6.4.0.

Yes, when disabling the Antivirus the performmance is absolutely fine and as expected.

When having Antivirus active, it is impossible to work. Therefore I turned it off.

kind regards
Christian W.
- BrianL2
  NETGEAR Employee Retired
  Dec 17, 2015
  Hi Worli,
  
  Thanks for your contribution to this thread. NETGEAR will soon release a Firmware that will address this issue.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team