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ELBaudoin's avatar
ELBaudoin
Initiate
Dec 03, 2015
Solved

Slow performance after upgrade my ReadyNAS 314 to 6.4.1

I am experiencing serious performance issues after upgarde to 6.4.1, relating to opening files from the server. I don't know what to do. Can somebody help me?
Installation & Upgrade
  • mdgm-ntgr's avatar
    mdgm-ntgr
    Dec 03, 2015

    Please let us know your case number if you have a support case.

    Were you updating from 6.4.0 or an older release?

    Can you send in your logs (see the Sending Logs link in my sig)?

     

    Edit: Are any of you using the anti-virus service? If so, on 6.4.1 does performance return to normal if you disable the anti-virus service?

Weyrman's avatar
Weyrman
Tutor
Dec 06, 2015

Same issue here

BrianL2's avatar
BrianL2
NETGEAR Employee Retired
Dec 07, 2015

Hi ELBaudoin & Weyrman,

 

Welcome to the community!

 

Were you guys using SMB? If yes, disable the AV of the ReadyNAS system and try it again.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

  • Weyrman's avatar
    Weyrman
    Tutor
    Dec 07, 2015

    I had done as the thread suggested and speeds are back to normal. Expecting a patch soon.

    • BrianL2's avatar
      BrianL2
      NETGEAR Employee Retired
      Dec 08, 2015

      Hi Weyrman,

       

      Thanks for the feedback. Let's wait for further updates regarding the fix to this problem.

       

       

      Kind regards,

       

      BrianL
      NETGEAR Community Team

    • Mickcoz's avatar
      Mickcoz
      Aspirant
      Jan 03, 2016

      I have the same issue since upgrade to 6.4.1

       

      Performance is abismal to the point that it can take beyond 5 minutes to open folders and attempting to select files for copying or moving takes at least a further 5 minutes to get the copy sub menu selection.

       

      I thought it was win 8.1 and having lots of folders and files on the ReadyNAS that was causing the issue as we'd bought a new laptop with win 8.1 around the same time as the ReadyNAS was upgraded to 6.4.1.

       

      I added an extra disk, taking it to 4 disks yesterday, thinking having over 70% usage was slowing the system down.

       

      As suggested above I've turned off Antivirus and performance went instantly back to normal. 

       

      Thanks for the interim solution to get us working again.

       

      Hopefully you'll find the cause of the slow down soon.

       

      Cheers,

      Mick

       

      • BrianL2's avatar
        BrianL2
        NETGEAR Employee Retired
        Jan 04, 2016

        Hi Mickcoz,

         

        A beta Firmware has been released and it has positive feedback about the issues encountered in the previous firmware. I hope you could give it a try or wait for it's official release.

         

         

        Kind regards,

         

        BrianL
        NETGEAR Community Team

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