NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Slow Transfer Speed on Certain Files
Model : ReadyNAS 104 Configuration : Raid 0 (2x 1TB Drives) Drives : Western Digital Blacks 1TB 7200RPM HDD Tune Sector Scan and Smart Tests pass all green, read and write tests on drives show 146...
How is the share on which you are storing this folder configured? Do you have snapshots enabled/disabled? What about bit-rot protection?
-No bit rot protection, snapshots set to Daily, SMB / FTP / HTTP are the only items enabled on the folder
Which protocol are you using to acces the NAS from the client machine and what OS is running on the client (e.g. SMB protocol and Windows 7 Professional client)?
-OS is Win 7 Professional and Win 8.1 Professional and Win 10, all three show same behavior
What services and apps are you running?
-currently none, when it was initially setup I had anti-virus app installed and the unit was set to a RAID 1, however I made sure to remove all of that and setup as RAID 0 to give best possible performance for testing
What model is your home NAS? Is it also a 104, or something different? Is the configuration much the same for the share you tested with on your home NAS?
-NAS 104 same model, configuration is not the same, x-raid with 2TB WD Greens with a bunch of apps installed on it
emailing logs....
What firmware is on the NAS? What is the customer's network? WiFi, fast ethernet, gigabit?
Also, are SSD drives an option for the customer? Since there are a lot of small files in these folders, SSD might boost performance.
What firmware is on the NAS? What is the customer's network? WiFi, fast ethernet, gigabit?
-6.4.1 for firmware | Customers network is fast ethernet, mine that were working on now is gigabit, transfer speeds are identical on both networks (can shoot screenshot but cant figure out how to do that here?)
Also, are SSD drives an option for the customer? Since there are a lot of small files in these folders, SSD might boost performance.
-I have an SSD to test with, will try that and post back results, the issue however seems to be only my customers files going to a NAS...in other words there NAS works perfectly fine with any other files I transfer to it (~30MB/sec)...alternatively there files can be transfered fine over the network to any device other than the netgear NAS (~20-40MB/sec), it seems to be the relationship between the files and the NAS that something goes wrong (~1MB/Sec).
--Currently I hooked an external hard drive (WD 2.5") to my customer's router (cheap little linksys with 2.0 usb ports) put the files on there and there off and running no issues, transfer rates range from 10-15MB/sec, but they need the readyNAS to be functional.
My RN102 is running 6.4.1, and has similar speeds to your home RN104. Performance with 6.2.5 firmware was better, but it is still acceptable (at least for now).
But there are some other users here who are reporting similar performance to your customer's system. I haven't heard any explanations yet on the cause.
Some of those users have found that reverting to 6.4.0 fixes their performance problems. Others have downgraded to 6.2.5 (which requires a factory reset among other things, but can be done). So perhaps try those steps.
On the SSD - folder browsing with SMB is often not very fast, especially when you have lots of files in the folder. I was thinking SSD would boost it some, since it has no seek time. I wouldn't expect any improvement in large file transfers. Since there isn't much data it seems to me that an SSD could be an affordable option here.
SSD : Ultra II Sandisk | 550MB/s read / 500MB/s write
configuration in readyNAS : JBOD Raid | SMB / FTP / HTTP | no bit root
Transfering 5GB test file from my computer gave 33MB/s write speed
Transfering 30GB customer file from my computer gave 1.6MB/s write speed <same behavior>
will try a factory reset to restore the old firmware and give that a go, will post update afterwards
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
