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Forum Discussion
[SOLVED] RN102 - Problems?! #23673790
Hello, I'm not sure how to go on. I've a RN102 with 2 3TB WD RED disks (WD30EFRX) inside. Yesterday I tried to setup for the first time but I got an IP different from my home network. So I changed i...
a) It shouldn't take long to do a factory reset. Just minutes.
b) That is a last resort. It is safer where possible to let us remote in and have a look.
Could you:
1. Open a support case (go to support.netgear.com and choose the email link on the contact us page)
2. Acknowledge your acceptance of our remote access policy: http://kb.netgear.com/app/answers/detail/a_id/20932/~/netgear-remote-access-policy
3. Place your NAS in tech support mode (http://kb.netgear.com/app/answers/detail/a_id/22892/~/how-do-i-access-the-boot-menu-on-my-readynas-102-or-312%3F)
4. Put the 5-digit ID found in the info (far right) column in RAIDar in the support case
5. Let me know the case number.
I think i know what the issue is and if it is what I suspect it is it should be a quick fix.
b) That is a last resort. It is safer where possible to let us remote in and have a look.
Could you:
1. Open a support case (go to support.netgear.com and choose the email link on the contact us page)
2. Acknowledge your acceptance of our remote access policy: http://kb.netgear.com/app/answers/detail/a_id/20932/~/netgear-remote-access-policy
3. Place your NAS in tech support mode (http://kb.netgear.com/app/answers/detail/a_id/22892/~/how-do-i-access-the-boot-menu-on-my-readynas-102-or-312%3F)
4. Put the 5-digit ID found in the info (far right) column in RAIDar in the support case
5. Let me know the case number.
I think i know what the issue is and if it is what I suspect it is it should be a quick fix.
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