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Forum Discussion
Sparc NV+ says "Disk 4 sync"
Unit's been working great but Tuesday morning I tried to "Download all logs" and waited for the "Download to..." dialog to instead browser saying it had lost contact. Power button seemed non-responsive so I pulled the plug on it. Boot try appeared to be working in that it showed "Quota chk" and blinking Act led for a few hours but then the Act led extinguished. Late that same day still sitting there apparently dead I ran RAIDar and it said "File system 100%" but still not booted or running services or responding to kiTTY though I could ping it. Made another identical attempt yesterday morning, to identical results this a.m., so I tried next Boot Menu's Skip volume check.
After a couple of hours display says "Booting..." and "Disk 4 sync" and while the blue Power button is pulsing, the Act LED has not blinked for quite a while and the 4 disk LEDs are steady.
Question is: do I wait on this thing as if it is indeed doing something, or should a "Disk sync" be accompanied by an Act or Disk LED blinking?
Oh, now RAIDar is not finding it either which is not a happy thing. Running last 4.1.16 iirc.
7 Replies
Bah, I am looking at the TFTP README and it doesn't do at all what I thought it did.
tomupnorth - normally I would expect to see disk activity during the sync. It should certainly be finished by now.
I suggest powering down the NAS and testing the disks in a PC using vendor tools (Seatools for Seagate, Dashboard for WD). Label the disks by slot number as you remove them.
Thanks StephenB. I did on Sat. morning, with "Disk 4 sync" still showing after another day of waiting, unplug and re-plug and it very briefly flashed the "Disk 4 sync" but then started "quota chk" again which flashed all day, with blue Power led pulsing, and it looked very promising but then yesterday all day no Act led pulses again and now some 48 hours later...
I held the Power button for almost 20 seconds, and the Act led flashed a couple times <10s in, and expected nothing to happen but then a minute or so later I heard the fan stop and look and all disk LEDs and Power LED are extinguished, but the LCD shows Booting... and remains backlit! All of this suggests to me the thing is less dead than I thought maybe.
I've been thinking that if I could get SSH access maybe I'd find an impossibly large log file somewhere that is confusing it. Does Tech Support/TFTP access give me that? I've used kiTTY many times in the past for routine stuff. If no, I will try the disk check thing but honestly I have little confidence in that as the unit appeared to be working perfectly until I did the "Download all logs" command. My last download/clear action was less than four months ago--the last time I let it go that long the syslog.zip file was 23MB but it downloaded/cleared OK.
I've been thinking that if I could get SSH access maybe I'd find an impossibly large log file somewhere that is confusing it. Does Tech Support/TFTP access give me that?
Tech support mode does give you access to the linux CLI and you can see if the OS partition is too full.
You don't connect with ssh, instead you'd use telnet. I can give you more instructions if you want them.
But there are other possible causes. For example, a failing disk 1 can cause boot issues. The NAS normally boots from the first disk it finds - so if the disk is found (but not working well) you will run into boot problems. If you want to troubleshoot that possibility, powering down and testing disks in a PC is the safest way. The NAS will wipe disks when you hot-insert them, and removing them with the NAS running can also create problems with the volume.
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