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Forum Discussion
ukbobboy
Dec 22, 2016Luminary
Suddenly, as of this morning (1.00am), my system can no longer play MP4 720p HD files
Dear Forum Members, especially Plex users Yesterday, Wednesday 21st December, I was happily playing my MP4 720p files without any problems, which I have done for the past 2 plus years. Then sudde...
- Jan 02, 2017
Hi StephenB
I've re-edited and summerise my last post to show the solution and to thank you for your help in my time of dire need, now on with the solution:-
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I think I've found the reason why my system so was so suddenly and unexpectedly went belly up, the clue lays in one of our discussions, especially about the Plex app installed on my player, i.e my NowTV black box (Roku 3 clone).The morning when I was going to watch some films my bandwidth suddenly dropped, Plex responded by making some automatic changes to it's own settings. However, when the bandwidth came back up again Plex did not reset itself back to it's original settings.
When accessing the Plex app I scrolled down to the Preferences menu and found that the quality settings had been reset from 4.0mps - 720p to 1.5mps - 480p, I was stunned because I had not touch those or any other settings, also the text at the top of the screen suggested that my Internet bandwidth had dropped, at the time I had no idea this had happened.
I'm guessing that the settings dropped to accommodate the lower bandwidth and so could no longer play any files above 480p.
Anyway, I reset the quality settings from 1.5mps - 480p up to 3.0mps - 720p and I can now play 720p HD files again.
Thanks for you help because without it I would not have stumbled across the solution.
UK Bob
StephenB
Dec 22, 2016Guru - Experienced User
Did you try the plex web browser interfact on the PC?
ukbobboy
Dec 22, 2016Luminary
Hi StephenB
It's been a long time since I've been here, hope you and the gang are getting on OK.
Anyway, you asked, "Did you try the plex web browser interfact on the PC?", yes I have and nothing has changed. In fact I have not changed or added anything from the time you and MGDM helped me to upgrade my hard disks, on my RN Duo V2, from WD Green 2TBs to WD Red 4TBs.
Apart from the unexpected firmware upgrade that appeared from Netgear this afternoon (5.311 to 5.3.12) my NAS has been untouched.
I just don't understand how Plex is playing my MP4 direct play 720p HD videos yoesterday, between 10.30am and 1.00pm, and at about 1.00am Thursday morning everything changes and I can no longer play my MP4 720p HD files anymore, I get this totally unexpected "Transcoding" error.
I'm completely stumped.
UK Bob
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