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Forum Discussion

Goretech's avatar
Goretech
Guide
Apr 12, 2018
Solved

XR500 disconnected every morning

I just got the XR500 6 days ago and so far each morning I goto my wired desktop and its disconnected. I can't access the UI of the router or the internet.  A quick power button off/on, then some waiting fixes this issue but its very annoying.

 

Firmware Version V2.2.1.10

 

Any help would be greatly appreciated.  I am on the verge of taking it back to Best Buy.

 

 

 

 

  • Goretech's avatar
    Goretech
    Apr 22, 2018

    Currently, I believe setting QoS to always has stopped it from causing disconnects.  I have another issue but will post in a new thread.

13 Replies

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Apr 12, 2018
    Does this occur for all devices or is it only for your desktop? Is there anything specific happening on the network during the night? If you do a factory reset and then monitor it does it happen again?
    • Goretech's avatar
      Goretech
      Guide
      Apr 12, 2018

      I just did a factory reset. I will monitor overnight and let you know. I will test all devices before rebooting if it happens again.

       

      Thanks,

      -G

      • JasonN's avatar
        JasonN
        NETGEAR Employee Retired
        Apr 12, 2018

        Hi Gioretech,

         

        Thank you for the response!

        Please keep us updated. :]

         

         

        - Jason N