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Forum Discussion

zjouun's avatar
zjouun
Star
Feb 01, 2023

Support service for ReadyNAS 4312, 10GBase-T (RR4312X0)

Hi, the Netgear Support for my ReadyNAS 4312 10GBase-T (RR4312X0) has expired(Phone support, Email Support and Chat Support). Previously I purchased service is NETGEAR ProSupport OnCall 24x7 Categor...
NiveditaP's avatar
NiveditaP
NETGEAR Employee Retired
Feb 02, 2023

Hello zjouun

And welcome to the NETGEAR Community! 🙂
Sorry for the inconvenience caused, But we are not selling support contracts for ReadyNAS anymore. Netgear is providing paid support only for data recovery.

Have a lovely day,

NiveditaPa
Netgear Team

zjouun's avatar
zjouun
Star
Feb 02, 2023

Hi NiveditaPa,

thanks for the answer.

I have been purchasing this service for my ReadyNAS equipment before. I paid more than 400EUR this time. How can I return this amount?

 

Thanks 

Zj

  • NiveditaP's avatar
    NiveditaP
    NETGEAR Employee Retired
    Feb 03, 2023

    Hello zjouun 

     

    We can offer email support with this contract purchased. Please drop an email to supportcase@netgear.com elaborating your issue. We will be there to assist you further.

     

    Have a lovely day,

    NiveditaPa
    Netgear Team

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