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Forum Discussion

schalliol's avatar
schalliol
Aspirant
Jan 23, 2016

Time Machine Can't Find Backup Disk

In the past couple weeks on 6.4.0 (and now after going to 6.4.1), my MacBook Pro can't find the disk even after a restart of the NAS.  I've been using it for a couple of years to the personal Time Ma...
Time Machine
mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Jan 24, 2016

Are you using the anti-virus service? There is a known performance issue related to that service. You could try disabling that service and see if that helps.

Also note that some issues that some users have encountered have been fixed in ReadyNASOS 6.4.2 (RC1). You may wish to give that a try, but first I would like to have a look at your logs please (see the Sending Logs link in my sig).

schalliol's avatar
schalliol
Aspirant
Feb 22, 2016

It's been two months and it's still not working, even under the new OS update.  I am not using antivirus software, and none of the three Macs using Time Machine to backup to this NAS.  Is there a way to somehow reset the time machine service all together?  I've tried to delete an individual time machine backup, and even time machine user and re-add, but to no avail.

 

Thanks!

  • schalliol's avatar
    schalliol
    Aspirant
    Feb 22, 2016

    I just sent logs.  I'd appreciate any thoughts! :)  Thanks!

    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired
      Feb 23, 2016

      Can you try disabling teaming and disconnecting one of the ethernet cables?

      All the AFP (used for Time Machine) errors seem to indicate underlying network issues. So if you still have issues you might want to try changing network cables, a different port on the router/switch etc. 

      • schalliol's avatar
        schalliol
        Aspirant
        Feb 25, 2016

        Well, I think I screwed up…  I removed one of the cables, and that didn't help although I had access.  I then went to disable teaming.  It's been awhile since I set this up, and I think I hosed it.  I deleted the bond, which I thought would've just given me some options with at least one of the NICs available, but I lost all communication with the server.  RAIDar 6.0 doesn't even see the device, though it sees the NV+ v1 I have.  What should I do now?  Thanks!

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