Forum Discussion

Star

Jan 12, 2020

Solved

Time Machine "disk not available" (RN104, firmware 6.10.2)

I've been running macOS Catalina on my 2018 Mac mini since it was released, and my RN104 is on 6.10.2 Everything was fine and then I turned both Mac and NAS off while I was on vacation; since turnin...

Using with Mac OSX

JohnCM_S
Feb 27, 2020
Hi paul_henman kbike26,

ReadyNAS OS 6.10.3 was released earlier today. The fix for the Time Machine issue is included on that firmware. You may download the firmware on this link:

https://kb.netgear.com/000061727/ReadyNAS-OS-6-Software-Version-6-10-3

Regards,

paul_henman

Star

Jan 18, 2020

I wonder if this is related? "ReadyNAS OS 6.10.2 not recognizing Time Machine backup size"

https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/ReadyNAS-OS-6-10-2-not-recognizing-Time-Machine-backup-size/td-p/1846511

If so, I guess there's nothing I can do but wait for a bug fix

"A fix for this issue will be included in the upcoming 6.10.3 beta firmware. There is no ETA yet on when it will be posted."

JohnCM_S

NETGEAR Employee Retired

Jan 21, 2020

Hi paul_henman,

Yes, this is also related to that thread. There were some changes in how Apple is creating the Timemachine backup file. This is already addressed in the upcoming 6.10.3 beta firmware.

Regards,

paul_henman
Star
Jan 22, 2020
Thanks John.
Any idea if this is days|weeks|months away?
- JohnCM_S
  NETGEAR Employee Retired
  Jan 22, 2020
  Hi paul_henman,
  
  Unfortunately, we do not have any information yet on the ETA.
  
  Regards,
  - kbike26
    Aspirant
    Feb 22, 2020
    I am having the same problem with my ReadyNas 422; firmware 6.10.2.
    
    Although I can perform routine file and folder commands at will, the Time Machine connection is extremely unreliable.
    
    The Time Machine works maybe once every 14 days. The majority of the time—and regardless of extensive troubleshooting and an otherwise successful connection over my local network—I receive the same message as above: "Backup Disk Not Available".
    
    To be clear, this failure of the backup disk to be "available" occurs even when all other functions of the ReadyNAS are working just fine.
    
    Time Machine compatibility claimed by Netgear is THE reason I purchased the ReadyNAS (and a Netgear router).
    
    I have wasted countless hours on this. Not only does the ReadyNAS not work as advertised, the user documentation is completely inadequate. It is out of date and the instructions don't even match the current user interface.
    
    When is this going to be fixed? At the present time I recommend to anyone who asks that they purchase a competing brand instead.