Trouble with the disk in tray 1

Question

I have a very strange problem. The disc in Tray 1 will no longer connect. I thought the disk was crashing, or at least the boot sector. After some repair attempts (CHKDSK and so on), I concluded that something was wrong with the drive and I returned it to the factory (warranty). Yesterday I received a new disk (Seagate Ironwolf).

Immediately put in tray 1; no reaction.

What is going on.
The disk in Tray 2 is perfect when I install a disc in Tray 1, the system tries to connect that disk without success. As soon as I remove disk 1 from the tray, it will be re-connected to disk 2. When I start the NAS with the 2 discs, it will not start. When I start the NAS with Disk 2 in Tray 1, I get the "root error" error.
I have tried to reinstall the operating system by holding reset button for 5 seconds, no result. I have already tried to reinstall the factory setting, no result with 2 disks in the NAS, as soon as I remove the new disk from Tray 1, the system will only perform the reinstallation for disk 2.

Does anyone have any idea. Thank you

StephenB · Answer

What size is the IronWolf drive? &nbsp;The duo v1 is limited to 2 TB.

RuudB · Answer

2Tb

StephenB · Answer

Then it sounds like the first bay has failed (esp. if the same disk+tray works in slot 2).
&nbsp;
If so, there's nothing that can be done - you'll either need to live w/o RAID or get a new NAS. &nbsp;The RN212 is the currently shipping equivalent to the Duo. &nbsp;It's much faster, handles modern disk sizes, and has a lot more features.&nbsp;

RuudB · Answer

Thank you Stephen I was already afraid of it 👎😜🙁Thanks for the quick reply.&nbsp;

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Trouble with the disk in tray 1

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