Forum Discussion

Tutor

Nov 14, 2015

Solved

Ultra 4 stuck booting (boot menu)

Hi! After upgrading to the last firmware (V.4.2.28) my Ultra 4 is stuck on the boot menu. The menu doesnt seem to work, pressing the backup button doesnt do anything. What to do? Is it safe to...

Booting

mdgm-ntgr
Nov 24, 2015
This is a known potential side effect of USB Boot Recovery (wiping the EEPROM data), which is why we generally don't recommend doing USB Boot Recovery on legacy x86 and legacy ARM systems. However in this case it does sound like using it was necessary.

I have sent you a PM.

Note also (if you have not already) that when you do USB Boot Recovery you can use the latest firmware image: RAIDiator-x86-4.2.28, rather than any older version included in the USB Boot Recovery zip file.

EdBaker

Initiate

Nov 14, 2015

You should call a friend. Like they do in "Vem vill bli miljonär"...

skaris

Tutor

Nov 14, 2015

Well, tried that, didn´t help.

What did help though was to put my disks in a friends identical NAS. Works perfekt.

Tried the USB-recovery with numerous USB-drives but it doesn´t seem to work...

JennC
NETGEAR Employee Retired
Nov 14, 2015
Hello skaris,

Welcome to the community!

Not sure why that happened after FW update.

If you can access your files using NAS chassis of your friend with your disks inserted, back up the files. There may be a need to factory reset your NAS chassis.

Regards,