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Forum Discussion
Unable to connect to IP address
I just changed my broadband supplier and have had to change the router to a Sky [Sagem] box [from a Belkin] - my Duo had been running happily for about 6 months but has now disappeared. I can see it i...
More than likely you had the Duo set up with a static IP address, and your new router is using a different address space (perhaps 192.168.1.x, or 192.168.0.x)
To solve this, you can temporarily set your PC up manually to use IP address 192.168.2.30 and subnet 255.255.255.0 You can then directly connect the DUO ethernet to the PC ethernet, and browse to 192.168.2.31/admin Then change the duo network configuration to use dhcp. The last steps are to recable the DUO to the sky router, and reset your PC network configuration to its original settings.
A second way to solve this is to do an OS reinstall (being careful not to do a factory reset accidentally). That will reset your network configuration, and also reset your admin password to netgear1. Your data will remain intact. The main challenge with this approach is that the Duo has no LCD display, so doing the OS reinstall is a bit tricky.
To solve this, you can temporarily set your PC up manually to use IP address 192.168.2.30 and subnet 255.255.255.0 You can then directly connect the DUO ethernet to the PC ethernet, and browse to 192.168.2.31/admin Then change the duo network configuration to use dhcp. The last steps are to recable the DUO to the sky router, and reset your PC network configuration to its original settings.
A second way to solve this is to do an OS reinstall (being careful not to do a factory reset accidentally). That will reset your network configuration, and also reset your admin password to netgear1. Your data will remain intact. The main challenge with this approach is that the Duo has no LCD display, so doing the OS reinstall is a bit tricky.
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