Unable to ping external server

mdgm wrote:

This is because the I.P. of your server is in the 5.X.X.X range. StephenB wrote: Historically, the 5.x.x.x address space was originally reserved for "experimental use", so it was ok for Remote to use it when it first launched. But as IPv4 addresses ran out, IANA reclaimed as many address ranges as they could; reassigning them for general use. 5.x.x.x was reclaimed in 2010, and ended up assigned to RIPE NCC (the group that manages internet addresses in Europe and some Middle Eastern countries). But since Readycloud hijacks the entire 5.x.x.x address space, your requests are being routed to the Readycloud server through the ReadyRemote/Leaf VPN.

Ok,

The 5.x.x.x thing is now at least 5 years old,
and the new ReadyCloud client seems to still missuse it...

How many more years Netgear needs to solve the issue?

(This has something to do with working products, usable software, providing upgrades as needed and finally influences the selling of ReadyNAS boxes,
as the situation is now, we won't sell any readynas boxes when remote access is needed)

BTW: Experimental does not mean "regular use", so you did either use it wrong, or your software is also experimental...