Forum Discussion

Aspirant

Jul 10, 2017

Update firmware on RN314 from version 6.0.8

Have an older RN314 which has been in service for about 4 years now. Firmware is 6.0.8. The unit is mission critical on a daily basis, so I want to avoid issues in upgrading the firmware. I'm gues...

Installation & Upgrade

StephenB

Guru - Experienced User

Jul 10, 2017

The KB article ( https://kb.netgear.com/000038857/ReadyNAS-OS-6-Software-Version-6-7-5 ) doesn't give an upgrade sequence - so it should be possible to go directly to 6.7.5. But I think it's reasonable to follow support's advice - your firmware is very old, and I don't think there are many (if any) in the forum who have made that particular leap.

There have been some issues with upgrades failing, and of course you are chaining several together. Since your system is mission-critical, I suggest the following precautions to minimize risk:

Many failures are app-related. So I also suggest uninstalling all apps first, and then reinstalling any you need when the process completes.
It would also be prudent to delete all snapshots, and then turn snapshots off before you upgrade.
If the volume is at more than 80% capacity, then offload enough data to bring to down to 80% (restoring it when done).
The AV service uses a different package with the current software, so perhaps disable AV too.

I also recommend a backup, just in case.

rlpcdr
Aspirant
Jul 22, 2017
Trying to back up the settings before I upgrade to the first step on the firmware. It's been running almost an hour with no indication of progress. Backup and activity lights are green. In the software screen for settings I selected everything. There's a spinning cursor next to where it says backup.

I realize it's going to pull up to 50 mb but how long should this take? Is there maybe an issue with the routine in this older firmwaree?

Thanks!
- StephenB
  Guru - Experienced User
  Jul 23, 2017
  It should only take a couple of seconds. Did you try a different web browser?
  - rlpcdr
    Aspirant
    Jul 23, 2017
    Have tried 4 different browsers and even turned off the AV on the laptop. Chrome seems to come closest to working. As soon as I click to download the file it opens a second tab that says dbbroker and loading. After a few minutes it will give a gateway timeout in that tab. The gateway referenced is the nas ip port 443. I have it behind a router but not on the internet. The only two devices on the lan are the nas and my laptop to access the unit.