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Tutor

May 24, 2016

UPS keeps disconnecting and reconnecting

My UPS is connected by USB cable to my readynas RN104. I regularly get the message: Error communicating with UPS UPS (). Then I usually get a message shortly after: Communication with UPS UPS () is O...

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jhyland

Tutor

May 25, 2016

I also tried using a different usb cable to connect the UPS to the ReadyNas and am still having the same issue.

Any suggestions?

Thanks.

BrianL2
NETGEAR Employee Retired
May 29, 2016
Hi jhyland,

Kindly send us the logs so we can have a look. Also, could you tell us if you have tried another UPS?

Kind regards,

BrianL
NETGEAR Community Team
- jhyland
  Tutor
  May 30, 2016
  Hi Brian - I have tried a different USB cable and tried using different USB ports on the readynas and I get the same result. I've plugged the UPS into a laptop and the APC Powerchute does not find any issues with the UPS. Unfortunately, I do not have another UPS to try. What is the best way to send you the logs? I'm not sure I want to post them publicly (not sure if they contain private or sensitive data).
  
  Thanks for your help.
  - BrianL2
    NETGEAR Employee Retired
    Jun 01, 2016
    Hi jhyland,
    
    Here's the article on how to send the logs to NETGEAR. For now, isolating the problem is what we can do since not all UPS devices are supported by the system. Give us ample time to check on your logs and see what we can find.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team