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Solved
Urgent: Cannot install applications + Access Web UI too long, and turn-off unit too long
Hi, My uTorrent stopped downloading torrents. I uninstalled, reinstalled it and finally tried a package I was using on my RNDU2000. It was a recent package with same 3.3 version as the one from ...
Also, check your router settings to see if you have it set up to block new connections (or have some other ACL which is preventing the NAS from reaching the internet).
I followed your instructions and sent all by PM
Please let me know how it is proceeding and the exact causes of the issue
If a hard reset is recommended for a clean system after my migration from Ultra2, I prefer to do it with a factory reset to avoid further issues
Best regards
Sent you a PM with following info:
I ended up with a factory reset as I noticed all my internet connection from NAS is down, that's why utorrent won't work, you cannot connect remotely, my baikal server cannot sync and apps cannot install unless uploaded from my disk as a deb package
However, issue is still same after a factory reset, format volumes and create a new empty one:
- very long time to access GUI once booted
- very long time to turn off
I also noticed 2 issues:
- sending test mail fails with error 5008010003
- Apps page doesn't show any app
I now recall that I did not receive any email alerts since yesterday when the issues started, so it was probably already present
It is just like the NAS can connect to my local network as I can see it and look at shares from PC, but it cannot connect to the WAN
Nothing changed at the router side or switch
I downloaded logs before factory reset and I can download other logs from current state
Please help me fix the issue or check if it is hardware fault and really needs an RMA. This will cost me a lot of time however, so if it is not needed it will be great
This command seems to confirm the issue:
root@NAS-01:/# ping www.google.com PING www.google.com (10.0.0.1): 56 data bytes ^C --- www.google.com ping statistics --- 61 packets transmitted, 0 packets received, 100% packet loss
The LAN interface is on DHCP, the gateway adress looks good and the NAS correctly picks the right internal IP assigned via static config at the router side
chopin70 wrote:
This command seems to confirm the issue:
root@NAS-01:/# ping www.google.com PING www.google.com (10.0.0.1): 56 data bytes ^C --- www.google.com ping statistics --- 61 packets transmitted, 0 packets received, 100% packet loss
www.google.com is certainly not 10.0.0.1. 10.0.0.1 is a private IP address. So something is definitely wrong with your DNS setup. Try ping 8.8.8.8 and see if that responds.
Do you have DNS servers configured on the NAS? If so, start by deleting them, and see if the issue resolves. If it doesn't try adding 8.8.8.8 as a DNS server (it is google's public DNS server).
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