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Urgent: Cannot install applications + Access Web UI too long, and turn-off unit too long
Hi, My uTorrent stopped downloading torrents. I uninstalled, reinstalled it and finally tried a package I was using on my RNDU2000. It was a recent package with same 3.3 version as the one from ...
Also, check your router settings to see if you have it set up to block new connections (or have some other ACL which is preventing the NAS from reaching the internet).
Have you tried changing network cables?
Have you tried a direct-connection between your NAS and your PC?
I am back from work and I could check your suggestions
Things look very bad sadly
- I tried with a new LAN cable
- I tried to plug the LAN cable directly to the router instead of the switch
- I tried 1GB and 10GB LAN ports
- I tried with IPV6 on/off
- I tried with manually setting
DHCPDNS to 8.8.8.8 on the NAS LAN ports10.0.0.1 is the router gateway. DHCP is served by the router.
NAS has DHCP enabled and correcly picks up the assigned internal IP for both LAN ports and in all above trial scenarios.
I can perfectly access the NAS from PC and from my Android devices (SMB, GUI)
Reviewing my email alerts:
- the last alert message I received was on 6.6.2017 at 00:24 saying NAS shuts down
- I didn't receive the alert message that I turned it on on 6.6.2017 afternoon
- on 6.6.2017 I noticed that utorrent cannot download. I suspected a permissions issue and tried install/unistall...
- I thought it was an install app issue but now I understand better: it was aconnection loss to the internet
I only have one LAN port on PC, so I cannot connect it directly to PC to test internet access. Internal access from LAN is smooth
I didn't update any firmware recently on my router, on the switch or on the NAS
I didn't change settings in router or NAS since a while
In the GUI, the tab with Apps doesn't list any app since my hard reset, I guess because it cannot connect to internet
Else, everything looks correct from my LAN side
Please help me. Is this something that can be caused / known to be due to hardware failure ?
How can tech support access it to debug remotely ? Tech boot mode was not helpful as the device is not connected to the web
I am disappointed as the device is brand new
chopin70 wrote:
10.0.0.1 is the router gateway. DHCP is served by the router.
NAS has DHCP enabled and correcly picks up the assigned internal IP for both LAN ports and in all above trial scenarios.
I can perfectly access the NAS from PC and from my Android devices (SMB, GUI)
Yes. So there's nothing wrong overall with your ethernet - no need to waste time with cables, etc. Your problem is pretty clearly with DNS.
chopin70 wrote:
- I tried with manually setting DHCP to 8.8.8.8 on the NAS LAN ports
That has no chance of working. 8.8.8.8 is a DNS server. That is NOT the same as a DHCP server.
Let's slow down, and take a smaller step. Set the NAS back to the way it was before you changed the settings. If you have two ethernet cables connected to the NAS, then please disconnect one.
Then ssh into the NAS, and tell us what happens with you enter ping 8.8.8.8
Sorry, my message was wrong: I set 8.8.8.8 as DNS server, not DHCP obviously
When you setup the NAS behind a router which is serving as DHCP and DNS server, the DNS always gets auto assigned to the gateway adress, in my case 10.0.0.1
Here's a pic of my network setup, same unchanged from my Ultra 2 times...
I just put back my cables as before. I only have the 1GB LAN port connected:
ping 8.8.8.8 gives same failure message as my post above whith the setup in below screenshot
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