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URGENT. File shares disappeared.
RN214, bought in May 2018 and registered with Netgear. 4 new 6TB WD RED drives bought in May.
Worked fine until today - when all my shares are invisible. No system updates since yesterda...
I'm not Netgear, but I suggest that you post the firmware version you are running on the NAS.
Also, the all my shares are invisible comment could use some clarification. Do you mean that the shares aren't shown in the admin Web UI? Or that you aren't seeing them in File Manager or Finder?
Thanks for replying, appreciate it.
Firmware is 6.9.1 Hotfix1
All shares have disapeared in Web UI, Drives reporting healthy, with data capacity showing as being appropriately used. I can see *some* of them in WIndows explorer (some of the mapped drives - but not all).
Am Exporting the drives and doing data recovery, which is arduous, but seems to be fine - all data is there and drives are healthy using WD diagnostics etc.
Have you tried accessing the NAS data volume with file explorer/finder? You can do that with NAS admin credentials. Once done, check to see if the missing shares are showing up there. Note that you can only use one windows credential from a PC at at time. There is a trick though- if you are mapping the drives using the NAS host name, then you can map them using the IP address with admin credentials (or vice versa).
Also, is the system have an indication of a full root volume?
Hi,
thanks for getting back. no indication of any root volume issues - no error messages, no warnings, nothing in the logs etc. where would a root volume error be reported?
i'm unable to map to shares (that I was previously mapped to in Windows) using admin rights - windows reports "no such volume" or similar error if I try this. Odd is I can still see some mapped shares, but not others that were previously mapped.
either way, none of this explains why all shares invisible in the Web UI - so I can't change settings/priviledges etc, move data or run backup jobs from the Web Interface - as shares "no longer exist".
Data recovery (Active LiveCD to the rescue) is progressing and nothing is lost. However, what caused this? given me a 2day system outage, and has shaken confidence in this setup. Yes I know no 'backup' is 100% relied upon, but this is a bit mad...
thanks for your help - appreciate it.
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