URGENT: (RN10200) Reboot of ReadyNas and have lost volume! #27933831

Hi,

Yes I had to open a suppprt case, paid £99.00 for 3 years extended support which I think is a fair price given the situation I am in. For the purposes of this post so others can see what the likely resolution is....

I was unable to down my logs as device just gave an error when doing so, either from the admin page or from RAIDar application. The first line support person was very helpful in helping me provide relevant information and screenshot of the logs, uploading to support page. It transpires that my issue is caused by having almost no free available diskspace on the volume. This significantly degrades the performance of the ReadyNas running at this tollerance and as a result the volume is unmountable. (My data is still there but unable to mount volume due to 100% volume usage). 

Next steps has been for me to put the device into Tech Support mode, provide a port number for them to access drive and remove files on my approval in order to get this below the 80% threshold. Following that I should be able to boot the device back as normal and manage my data from there on in.

I was not aware of this constraint on data Vs performance and potentially loosing access to the volume. I probably should have been! So to anyone else that has a panic as I did I hope the above helps you.

Interestingly though I can still SSH into my device, so wonder if I via command line locate the data and manage myself at this low level. Either way I have paid for support now so will let the experts work their magic.

Scar1