User rights gets deleted when Domain Server not running

aslak.dirdal wrote:
I don't have a UPS. And I did not know that ReadyNAS required UPS to function properly.

The NAS shouldn't require it. But a UPS from the HCL.

aslak.dirdal wrote:
I do not agree that the product is of good enough quality if it cannot handle not having access to the domain server for a short period without deleting all security settings.

Someone from NetGear could possibly reproduce the issue and if they can reproduce it arrange for a fix to be developed.

aslak.dirdal wrote:
Support did not want to help me with this issue.

They aren't going to help you do unsupported SSH hacks, but if those SSH hacks don't cause other problems you have they should be able to help with those. Also if they don't have a fix for an issue, one would think they should refer the issue to people qualified to attempt to reproduce the issue. But why they probably didn't want to do anything was that you are using a beta release which doesn't have much in the way of support.

If you're not happy with support you can ask them to escalate the issue and if still unhappy you can post your case number e.g in this thread for your current problem, and a Jedi if he/she has time may be able to review your case notes and if necessary take appropriate action to help get your issue resolved.