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Forum Discussion
aslak_dirdal
Apr 07, 2010Aspirant
User rights gets deleted when Domain Server not running
Hi all I just bought i ReadyNAS 2100 a couple of weeks ago. We just lost power in our server room, and the Domain Server and ReadyNAS both restarted. After this I was not able to access the Read...
aslak_dirdal
Apr 28, 2010Aspirant
mdgm wrote:
They aren't going to help you do unsupported SSH hacks, but if those SSH hacks don't cause other problems you have they should be able to help with those. Also if they don't have a fix for an issue, one would think they should refer the issue to people qualified to attempt to reproduce the issue. But why they probably didn't want to do anything was that you are using a beta release which doesn't have much in the way of support.
If you're not happy with support you can ask them to escalate the issue and if still unhappy you can post your case number e.g in this thread for your current problem, and a Jedi if he/she has time may be able to review your case notes and if necessary take appropriate action to help get your issue resolved.
I was not using the beta when i called Support. Support did not even admit that this maybe was a weakness in the product, suggesting to escalate this to development. Like you are doing now. They did not really wanted to do anything.
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