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Forum Discussion
Solved
Volume dead, need paid support
Howdy, I have an RN104 that has a dead volume. The my.netgear.com gives me the run around, as my product is too old, and it wont let me open a case to get the paid support i saw offered in the KB ...
Hello ahonse
Please send an email to readynassupport@netgear.com for proceeding further with payment and data recovery.đ
Have a lovely day,
NiveditaPa
Netgear Team
ahonse wrote:
my.netgear.com gives me the run around
Many folks here have had that issue - hopefully NiveditaP will help facilitate, so you can reach the right support folks.
Longer term - investing in backup is a better option than depending on data recovery. Data recovery is expensive, and in many cases can't recover anything). If you don't have a backup, you will eventually lose your data (it's just a matter of when).
Personally I back up to other ReadyNAS. USB drives are another option, as is cloud storage.
Thank you Stephen,
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