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Forum Discussion

ahonse's avatar
ahonse
Aspirant
Feb 09, 2023
Solved

Volume dead, need paid support

Howdy,  I have an RN104 that has a dead volume.  The my.netgear.com gives me the run around, as my product is too old, and it wont let me open a case to get the paid support i saw offered in the KB ...
  • NiveditaP's avatar
    NiveditaP
    Feb 10, 2023

    Hello ahonse 

     

    Please send an email to readynassupport@netgear.com for proceeding further with payment and data recovery.👍

     

    Have a lovely day, 
    NiveditaPa
    Netgear Team 

ahonse's avatar
ahonse
Aspirant
Feb 09, 2023

Thank you Nivedita Pa,

I would like to do this, How do we start?

 

Do i just email something to supportcase@netgear.com?

"And we would need SDM to do the data recovery process and send this to the support team on supportcase@netgear.com"

 

What is "SDM" an abbreviation of?

 

 

StephenB's avatar
StephenB
Guru - Experienced User
Feb 09, 2023
ahonse wrote:

 

What is "SDM" an abbreviation of?

 

"Secure Diagnostic Mode".  You enable this in the admin web ui (system->settings->support).  It gives Netgear remote access to your system.

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