Forum Discussion

Aspirant

Sep 22, 2017

Solved

"walk_down_proc+2D4" error on ReadyNAS 524

A ReadyNAS 524 that I set up for a friend in June has just crashed with the error message "walk_down_proc+2D4". The unit was working fine til August 28 and then was shutdown properly because of the ...

Installation & Upgrade

mdgm-ntgr
Sep 27, 2017
Tech support mode is a boot menu option that boots the system into a low-level diagnostic mode. The RAID isn't even started automatically in this mode. It's designed to enable remote troubleshooting in situations like the one you're facing. This is a very different thing to enabling Secure Diagnostic Mode whilst the system is booted normally.

See How do I access the boot menu on my ReadyNAS 422, 424, or 524X?

I would suggest you boot into this mode and PM the requested details to Skywalker.

Marty_M

NETGEAR Employee Retired

Sep 26, 2017

Hello rantech,

There is a possibility we are encountering a file system error, there are a lot of possible reason on what might have cause this error. May we ask for the complete logs of the NAS, you may use file sharing website like wikisend and just PM me the download link.

Regards,
Marty_M
NETGEAR Community Team

rantech
Aspirant
Sep 27, 2017
Logs submitted.
- evan2
  NETGEAR Expert
  Sep 27, 2017
  rantech
  
  Did you send logs to NSBU_Logs@netgear.com,
  
  I don't see the log.
  - rantech
    Aspirant
    Sep 27, 2017
    pm'd a link to the logs to Marty_M as he requested, but I'll submit to this email address as well.