What Has Happened to ReadyNas Remote?

Many thanks for the quick reply. Hope it's sorted soon.

Cheers

hi,

does this outage affect all readynas remote users?

if yes, could you please give any indication you can regarding the timing of getting it back up?

I also have been using readynas remote for about a year with no issues but all of a sudden as of last week it stopped working; I've tried everything I could think of - re-installing the remote software etc. but nothing works.

thank you for any assistance!

regards,

Stephen Targett

Toronto, Canadia

hi mdgm,

you mentioned in this post that the readynas cloud outage last week affected readynas remote, and that once the cloud outage was resolved you would assess whether any further remediation is required for readynas remote.

we are still struggling trying to get our readynas remote working again. we had been using it successfully for a couple of months (accessing our readynas nv+ from 3 different remote devices - 2pc's and 1 mac) but in the week of the readycloud outage it suddenly stopped working for all 3 of us.

I have since completely uninstalled and reinstalled the remote add-on to our readynas, we've all reinstalled the remote program on our computers; I've rebooted the readynas after the reinstall of the add-on.

I don't know what else to try. there was no other change to our lan environment on which the readynas sits.

did the other readynas remote users who were affected by the outage get their remote back up?

any assistance would be most appreciated - this is becoming a critical issue for us.

thank you,

Stephen