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CCaputo's avatar
CCaputo
Initiate
Apr 10, 2016
Solved

Will not boot after upgrade to OS 6.4.2

While trying to update ReadyNAS OS to 6.4.2 my RN104 seemed to hang at the restarting screen for about 15 minutes.  I pulled the power plug and replugged.  It restarted and went through the firmware ...
Booting
Installation & Upgrade
  • CCaputo's avatar
    CCaputo
    Apr 18, 2016

    After doing the USB firmware recovery option, everything seems to be working just fine.

mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Apr 10, 2016

Which firmware did you upgrade from?

Can you boot into volume read-only mode (a boot menu option), download the logs and send those in (see the Sending Logs link in my sig)?

kking85743's avatar
kking85743
Aspirant
Apr 11, 2016

Greetings:

I have the same problem. I logged into the NAS (web link) for the first time in quite a while, and the NAS told me there was an upgrade available. I was 6.2.4, and the software informed me the latest was 6.4.2, so I clicked on the upgrade button, and now I have the dreaded page_address+8 displayed.

Per other threds, I have left it on overnight, and tried to log in again via the web interface (to disable apps), but have been completely without luck.

Can you explain how to get to the boot menu, as my manual isn't handy?

I also saw a method for overwriting the upgrade, but potentially with the loss of data, which I cannot afford. What options do I have?

Presuming I can get the system into boot menu and select read-only, which logs do you want, and where might I find them? I'll try this soon, and hopefully the answer will be self-evident.

  • kking85743's avatar
    kking85743
    Aspirant
    Apr 11, 2016

    Booting into read-only mode was successful, and I found a way to get the logs. I also tried to disable, remove or otherwise thwart each listed app, but 3 of them were reluctant. The full zip of all the log files is listed as 562KB. Do you want it all, or just some specific files?

     

    Quick list of what happened in the days prior to crashing and a couple reboots since then...

    Mon Apr 11 2016 18:39:56 System: Cannot uninstall application linux-dash.
    Mon Apr 11 2016 18:39:15 System: Cannot uninstall application SMB Plus.
    Mon Apr 11 2016 18:38:39 System: Cannot uninstall application Anti-Virus Plus.
    Mon Apr 11 2016 18:33:05 System: ReadyNASOS background service started.
    Mon Apr 11 2016 18:32:56 System: ReadyNASOS service or process was restarted.
    Fri Apr 8 2016 18:46:05 System: ReadyNASOS background service started.
    Fri Apr 8 2016 18:45:42 System: ReadyNASOS service or process was restarted.
    Tue Apr 5 2016 18:34:22 System: ReadyNASOS background service started.
    Tue Apr 5 2016 18:33:52 System: ReadyNASOS service or process was restarted.
    Sat Apr 2 2016 19:23:36 Volume: Resyncing started for Volume data.
    Sat Apr 2 2016 19:23:19 System: ReadyNASOS background service started.
    Sat Apr 2 2016 19:22:50 System: ReadyNASOS service or process was restarted.
    Sat Apr 2 2016 19:08:22 System: ReadyNASOS background service started.
    Sat Apr 2 2016 19:07:20 System: ReadyNASOS service or process was restarted.
    Sat Apr 2 2016 18:41:23 System: ReadyNASOS background service started.
    Sat Apr 2 2016 18:41:18 System: Firmware was upgraded to 6.4.2.
    Sat Apr 2 2016 17:13:22 System: The system is rebooting.
    Sat Apr 2 2016 13:00:36 System: Antivirus scanner definition file was updated to 201604021806.
    Sat Apr 2 2016 0:48:33 snapshot: Smart Snapshot successfully deleted snapshot 2016_02_06__00_01_42 from share or LUN Videos.
    Sat Apr 2 2016 0:48:26 snapshot: Smart Snapshot successfully deleted snapshot 2016_02_06__00_01_29 from share or LUN readydrop.
    Sat Apr 2 2016 0:48:20 snapshot: Smart Snapshot successfully deleted snapshot 2016_02_06__00_01_14 from share or LUN Pictures.
    Sat Apr 2 2016 0:48:14 snapshot: Smart Snapshot successfully deleted snapshot 2016_02_06__00_00_52 from share or LUN Music.
    Sat Apr 2 2016 0:48:08 snapshot: Smart Snapshot successfully deleted snapshot 2016_02_06__00_00_36 from share or LUN Documents.
    Sat Apr 2 2016 0:48:01 snapshot: Smart Snapshot successfully deleted snapshot 2016_02_06__00_00_10 from share or LUN Backup.
    Sat Apr 2 2016 0:00:16 Miscellaneous: Snapshot c_1459580416 was successfully created for share or LUN Videos.
    Sat Apr 2 2016 0:00:15 Miscellaneous: Snapshot c_1459580415 was successfully created for share or LUN readydrop.
    Sat Apr 2 2016 0:00:14 Miscellaneous: Snapshot c_1459580413 was successfully created for share or LUN Pictures.
    Sat Apr 2 2016 0:00:13 Miscellaneous: Snapshot c_1459580411 was successfully created for share or LUN Music.
    Sat Apr 2 2016 0:00:10 Miscellaneous: Snapshot c_1459580410 was successfully created for share or LUN Documents.
    Sat Apr 2 2016 0:00:08 Miscellaneous: Snapshot c_1459580408 was successfully created for share or LUN Backup.
    Fri Apr 1 2016 13:00:36 System: Antivirus scanner definition file was updated to 201604011738.
    Fri Apr 1 2016 0:32:57 snapshot: Smart Snapshot successfully deleted snapshot 2016_03_04__00_01_51 from share or LUN Pictures.
    Fri Apr 1 2016 0:32:48 snapshot: Smart Snapshot successfully deleted snapshot 2016_03_04__00_01_26 from share or LUN Music.
    Fri Apr 1 2016 0:32:38 snapshot: Smart Snapshot successfully deleted snapshot 2016_03_04__00_00_48 from share or LUN Documents.
    Fri Apr 1 2016 0:32:28 snapshot: Smart Snapshot successfully deleted snapshot 2016_03_04__00_00_13 from share or LUN Backup.
    Fri Apr 1 2016 0:00:36 Miscellaneous: Snapshot c_1459494035 was successfully created for share or LUN Videos.
    Fri Apr 1 2016 0:00:34 Miscellaneous: Snapshot c_1459494034 was successfully created for share or LUN readydrop.
    Fri Apr 1 2016 0:00:33 Miscellaneous: Snapshot c_1459494032 was successfully created for share or LUN Pictures.
    Fri Apr 1 2016 0:00:30 Miscellaneous: Snapshot c_1459494030 was successfully created for share or LUN Music.
    Fri Apr 1 2016 0:00:29 Miscellaneous: Snapshot c_1459494028 was successfully created for share or LUN Documents.
    Fri Apr 1 2016 0:00:27 Miscellaneous: Snapshot c_1459494025 was successfully created for share or LUN Backup.
    • kking85743's avatar
      kking85743
      Aspirant
      Apr 11, 2016

      I'm sorry that the last post was so big... delete it if it is of no use.

       

      Other info that may be of use. When the NAS upgraded its OS, the antivirus was not updated (says it's 2.0.2, latest version is 2.0.4). I was able to disable all the other services except the antivirus, smb plus, and linux-dash. My understanding is there is a potential for interference between the new OS and the old antivirus. Should I upgrade the antivirus, or try something else? 

       

      Full log.zip file from my NAS is headed your way. Thanks in advance.

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired
        Apr 11, 2016

        Yes the full logs zip is what we are after. We never know what useful information to troubleshoot a problem may show up in unexpected places so it's best to have them all attached. Attaching the zip file like you have done is best.

         

        On 6.4.2 you should disable the anti-virus service under System > Settings > Services then install the anti-virus hot-fix. The AV Plus app also should be updated.

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