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Forum Discussion
lact
Feb 24, 2020Aspirant
Windows Previous Versions Not Working (Already Read Other Threads)
Hi All, I'm traditionally a Synology user, using ReadyNAS for a few Egnyte deployments and one particualr thing is driving me nuts. Really hoping someone on this forum can help? We have our ...
- Mar 06, 2020
Hi lact,
NETGEAR support will also inform you the same that you will need to contact Egnyte since it worked with the non-ELC shares. It is something to do on how Egnyte manipulates the shares modules. You may inform them that Windows Previous Version works on the non-ELC share.
If you have an Egnyte case number, you can send it to me via private message. We will try escalating it to Egnyte.
Regards,
lact
Mar 03, 2020Aspirant
Hi there - thanks for taking the time to write this out - I appreciate it.
However, there is no answer here, and I see a few people were tagged who never replied.
The suggestion to check direclty in the elc share, rather than a mapped drive, also doesn't work.
Plesae remove the "solution" tag here and I'd greatly appreciate if someone from Netgear support would weigh in here, this is a case where the documentation is plainly wrong and the lack or response here is disheartening.
Sandshark
Mar 03, 2020Sensei
"Allow Snapshot Access" and "Allow Access to Windows Previous Versions" are two different ways to access snapshots. While I have done no experiments, it would not surprise me if they are mutually exclusive. In the first case, the snapshot folder is visible, and in the second, it's hidden. If that is the case, the GUI should make them radio buttons, not items that can both be checked. Have you tried turning off "Allow Snapshot Access"?
- lactMar 03, 2020Aspirant
per my original post, I have tried this already :)
- I also tried it without "Allow Snapshot Access" since some post somewhere mentioned that, but it didn't help either.
- SandsharkMar 03, 2020Sensei
Is System Protection enabled in Windows? I don't know if local drive and network drive "previous versions" are tied together, and I can't test it without deletng all restore points on the PC.
- lactMar 03, 2020Aspirant
This environment worked fine with a windows file server and with Synology NAS – so its not a device issue.
The issue is Netgear, and the thought of paying $300 to maybe fix an issue on a supposedly enterprise-grade device because the documentation is not up to date is insane.
Really hoping someone hops in here – I’ve never seen a vendor as large as netgear require jumping through such hoops to use a standard feature before ☹
Josh
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