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Windows Previous Versions Not Working (Already Read Other Threads)
Hi All, I'm traditionally a Synology user, using ReadyNAS for a few Egnyte deployments and one particualr thing is driving me nuts. Really hoping someone on this forum can help? We have our ...
Hi lact,
NETGEAR support will also inform you the same that you will need to contact Egnyte since it worked with the non-ELC shares. It is something to do on how Egnyte manipulates the shares modules. You may inform them that Windows Previous Version works on the non-ELC share.
If you have an Egnyte case number, you can send it to me via private message. We will try escalating it to Egnyte.
Regards,
Just to be clear: Are you not seeing "Restore previous versions" as an option in Windows Explorer or you do see it, but attempting to do a restore fails to do so? If it's the latter, do you see the snapshot listing when you right-click on "Restore Previous Versions", and if not, is there no pop-up, or the pop-up is empty?
Previous Versions tab shows up in windows- but it has no Previous versions in it - the list is empty.
Hi @lact,
Egynte is a program that adds a bunch of samba modules. They control the creation of the ELC share as well as how it behaves. Have you tested it outside the ELC shares?
@StephenB wrote:
Well, I can confirm that- restore previous version fails on a mapped drive
- restore previous version fails on \\nas-ip-address\data\share-name
On my own system
- restore previous version works on \\nas-ip-address\share-name
It should work on any connection to the UNC path (\\ip\share or \\hostname\share), but doing '\\ip\volume\share' or '\\hostname\volume\share' is not the same thing. You should not be authenticating as admin.
Regards,
JohnCM_SI'll check it tomorrow - Egnyte told me this has nothing to do with them, the feature is owned by Netgear and refused to help me. So I came to Netgear since I assumed it was a Netgear issue. This is the classic situation of two vendors pointing at each other and no one providing any help.
I'll have to create a non-ELC share and see if it works - I only use this device for Egnyte so don't currently have any.
If it does work...am I just stuck in limbo between two vendors who won't help me? Or if I spin up a paid support request can Netgear help?
I have confirmed on my machine that I can access previous versions when logged in as admin if I access (directly, or as a mapped drive) \NASName\Share or \NAS.IP\Share but I cannot see any when I access \\NASName\data\Share or \\NAS/IP\data\Share. They are also accessible to a standard user with privilages to the share. But, of course, standard users can't see \\NAS\data.
So it may have nothing to do with Egnyte, but be the second point JohnCM_S noted.
Well... I can confirm Previous Versions are working in every folder execpt for ELC ( I just clicked into the empty default Documents, Photos etc shares and noticed the Previous Versions work) .
JohnCM_S If I pay for the paid support will someone from Netgear be able to help me? Egnyte has already refused to help and claimed this is purely a Netgear issue that they have nothing to do with so I'm at a loss currently...
thanks
Hi lact,
NETGEAR support will also inform you the same that you will need to contact Egnyte since it worked with the non-ELC shares. It is something to do on how Egnyte manipulates the shares modules. You may inform them that Windows Previous Version works on the non-ELC share.
If you have an Egnyte case number, you can send it to me via private message. We will try escalating it to Egnyte.
Regards,
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