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Forum Discussion
lact
Feb 24, 2020Aspirant
Windows Previous Versions Not Working (Already Read Other Threads)
Hi All, I'm traditionally a Synology user, using ReadyNAS for a few Egnyte deployments and one particualr thing is driving me nuts. Really hoping someone on this forum can help? We have our ...
- Mar 06, 2020
Hi lact,
NETGEAR support will also inform you the same that you will need to contact Egnyte since it worked with the non-ELC shares. It is something to do on how Egnyte manipulates the shares modules. You may inform them that Windows Previous Version works on the non-ELC share.
If you have an Egnyte case number, you can send it to me via private message. We will try escalating it to Egnyte.
Regards,
lact
Mar 05, 2020Aspirant
JohnCM_SI'll check it tomorrow - Egnyte told me this has nothing to do with them, the feature is owned by Netgear and refused to help me. So I came to Netgear since I assumed it was a Netgear issue. This is the classic situation of two vendors pointing at each other and no one providing any help.
I'll have to create a non-ELC share and see if it works - I only use this device for Egnyte so don't currently have any.
If it does work...am I just stuck in limbo between two vendors who won't help me? Or if I spin up a paid support request can Netgear help?
JohnCM_S
Mar 06, 2020NETGEAR Employee Retired
Hi lact,
NETGEAR support will also inform you the same that you will need to contact Egnyte since it worked with the non-ELC shares. It is something to do on how Egnyte manipulates the shares modules. You may inform them that Windows Previous Version works on the non-ELC share.
If you have an Egnyte case number, you can send it to me via private message. We will try escalating it to Egnyte.
Regards,
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