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Forum Discussion
Worst tech support experience.... ever.
I have been an IT guy for about 30 years. Never, in all of my dealings with companies, have I been given such poor technical support. Case 25658619. After 2 hours of phone circle jerking I finally en...
There was a resync on your system and during that sync another disk dropped out leading to a dual disk failure condition. This would be a situation where a contract or PPI would be required to escalate your case to the next level and would perhaps have lead to a data recovery contract being required if you needed a data recovery attempt.
For business use a ProSupport contract is recommended: http://prosupport.netgear.com
However ProSupport contracts are available for current devices. For legacy devices Pay Per Incident would be what is offered.
Our current business class models (300 series and up) come with lifetime chat support. So if you don't need phone support after 90 days then a ProSupport contract would not be needed.
I would recommend resellers join our Powershift program: http://powershift.netgear.com
The PowerShift program has a number of benefits.
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