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Forum Discussion
Worst tech support experience.... ever.
I have been an IT guy for about 30 years. Never, in all of my dealings with companies, have I been given such poor technical support. Case 25658619. After 2 hours of phone circle jerking I finally en...
I would have gladly paid for good support. Nobody EVER asked me for anything related to payment. I don't expect to get free support for a product out of warranty, but I do expect to get support. I got nothing but a huge waste of time.
The failed drives she tried to get me to test individually based on past drive logs are working perfectly in the NAS after a factory reset. I am restoring from backups now. I will recover. But it is certainly not because of anything support provided.
Noted. We have had your case reviewed.
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