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Forum Discussion
X-Raid Engine Failed to Start Dual disc failure. #19333472
Hi there,
I have a ReadyNas NV+ (V1 RND4000) that was left on whilst I was travelling.
During that period I had two drives fail. (First drive 2, then drive 1)
When I tried to restart the NAS I receive two messages.
1) Missing shares detected (NAS Name) (and a list of the shares)
2) The X-RAID engine has failed to start. To ensure data integrity, please refrain from using the NAS and contact Support immediately.
I contacted support and read the forum posts, which brings me to today.
I have mounted the drives seperately using R-Studio and I can see all of the "raw" data on both drive 3 and 4.
I then cloned drive 4 to the new drive 2 and powered up the unit.
I still get the same error messages as above and the LCD screen reads 0/0mb available.
Can anyone please assist? I would like to recover the data without having to rip raw data off the remaining drives.
Thanks
KJB
I have a ReadyNas NV+ (V1 RND4000) that was left on whilst I was travelling.
During that period I had two drives fail. (First drive 2, then drive 1)
When I tried to restart the NAS I receive two messages.
1) Missing shares detected (NAS Name) (and a list of the shares)
2) The X-RAID engine has failed to start. To ensure data integrity, please refrain from using the NAS and contact Support immediately.
I contacted support and read the forum posts, which brings me to today.
I have mounted the drives seperately using R-Studio and I can see all of the "raw" data on both drive 3 and 4.
I then cloned drive 4 to the new drive 2 and powered up the unit.
I still get the same error messages as above and the LCD screen reads 0/0mb available.
Can anyone please assist? I would like to recover the data without having to rip raw data off the remaining drives.
Thanks
KJB
9 Replies
Replies have been turned off for this discussion
- Please post your case number. I hope you have a good backup. Dual disk failures is not good.
- Case number? I was not given one. What do I need to do?
Back up - No, so I'm panicing a wee bit here. - You could contact support at my.NetGear.com
- I have logged a case online - 19333472 - What is the process from here please?
- The next step is to wait for support to contact you.
- Over the weekend I recieved an email from support (with no reply path) suggesting that I clone one of the failed drives. The drives "have failed" and I am unable to get them to mount.
I then attempted to clone the other (disc 3) "good disc" to the remaining new disc. Upon boot I recieved the same error messages (no share/ x-raid etc) but this time I am able to access the web interface. But can not get to my data.
The LCD reads C: 1/1GB free (There are 4 x 1TB drives in the NAS)
What are the next steps please?
Thanks.
Edit - The NAS also now tells me I can upgarde to 4.1.19 (should I?) - If you have multiple failed drives that you cannot clone, then the data is gone. All you can do is replace the failed drives with good ones, and start over with a factory default. I also suggest putting a backup strategy in place.
You can upgrade the NAS now if you like. - Correct me if I'm wrong - Would the clone from the "good" discs, be the same as a clone from eithier of the failed discs?
Thanks
The idea is to clone the two bad disks. Damage remains, but the clone can be read/written without errors.kjbnz wrote: Correct me if I'm wrong - Would the clone from the "good" discs, be the same as a clone from eithier of the failed discs?
Thanks
After that, you insert the clones (with the power off) in their original slots and boot up. Files stored on unreadable spots of the bad drive would be corrupted or lost, but other spots could be ok (depending on exactly how damaged the disks are).
You could also clone the good drives, the only reason to do that would be to make sure you have a full set of original data, so that you could try again if the recovery attempt fails.
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