Your NETGEAR Storage is not accessible from this computer, please check your network setting.

Hi JennC,

RAIDar shows 192.168.168.168

the ethernet network uses the same IP, subnet is 255.255.255.0

Thanks a lot!

Davide

Hi Fastford,

I think your case is different from what the original poster has. What steps have you done so far?

How many drives do you have? Do you have a back-up of your files?

Regards,

Hi Fastford,

Yes, factory default would wipe the data. If you have a back-up of your files though then it might be okay to do it.

How many drives do you have and do you remember what RAID were you using?

Regards,

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Fastford wrote:



Possible to pull a drive and hook up to USB external drive connector and check if I can see data?

It won't be formatted for Windows. But if you have a Windows PC you could try installing R-linux for Windows and see if that can access the disk.

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Fastford wrote:



Just not understanding why all of a sudden it appears dead..

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How long was it sitting on the shelf?

You could try powering down, and then reseating the two disks trays.

Are you using RAIDar 4.3.8?

Also, are you seeing one of these blinking led patterns?

LED blink behavior for 2 disk systems is three quick blinks of all disk LEDs and the backup LED, followed by an 1s delay, followed by a number of slow blinks.  The number of slow blinks will be the error code.

Current error codes:
1  - Vendor mismatch
2  - No disks detected
3  - Bad contents on root partition of disks
4  - Flash error
5  - Unsupported RAID configuration

I suspect a hardware failure.

Try powering down the system, removing the disks (labeling by slot) and rebooting.  See if you get the LED status for "no disks" that's listed above.

If you do, then if you have a spare disk, you should try a factory install using the boot menu, with only the spare in place, and see if that succeeds.  

An alternative way to force the factory install is to wipe the spare disk first with WD's lifequard program (it has a write-zeros test - the "quick" version is enough to return the disk to an unformatted state). The system is designed to automatically do the factory install if the disk is blanks.

If you can't do the factory install, then check the warranty status.  The hardware warranty is 5 years for the original purchaser.  If you are covered, then contact support via my.netgear.com and ask for an RMA.

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Fastford wrote:
OK pulled disks and booted. Just get blue power light and no red LED lights. 

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Nothing blinking????

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Fastford wrote:



Almost sure there is no warranty. I'll call netgear to check. 

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The warranty is 5 years from purchase date and is not transferable.  If you registered it, then you can check the warrany status at my.netgear.com.  If you didn't, you'll need to track down the purchase date (and Netgear might ask for proof of purchase anyway).

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Fastford wrote:
Any suggestions or this unit just broken.

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I already suggested trying a spare disk (that would be wiped).  The idea there was to rule out any possibility that one of the disks was creating the problem.

Testing the disks in a windows PC (seatools for seagate, lifeguard for Western digital) is another useful step.

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Fastford wrote:



No idea why it worked and now it doesnt

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I don't think it's productive to try to sort out why it failed - after all It was sitting on the shelf gathering dust for ~18 months.  There are several possibilities, including someone knocking over the unit and putting it back on the shelf.  

It's better to try to isolate what has failed (chassis, one or both disks, or power brick).

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Fastford wrote:



Any harm in hooking the drives via USB to laptop and seeing if I can access data or if I can run the seatools?

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No, but to access data you'll need rlinux-for-windows or some software that supports ext-formatted drives

Make sure the NAS is powered down when you shuffle the disks.  Also label the disks by slot.