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Forum Discussion

Kunitsa's avatar
Kunitsa
Follower
Jun 03, 2020

Access to Insight VPN is not available

Hello.

Anyone knows about any service problems with the Insight VPN Cloud Access? Today (2020-06-03), at noon GMT+2 (approx.), we could not longer connect to the VPN portal (the Insight VPN client did not find any VPN groups). The VPN group ist still in the (mobile) app, but when connected to the BR500 through the "PC Interface", the following message turns up;: "Access to Insight VPN is not available" and under VPN MAP (Dashboard Menu) the following message can be seen : "VPN not open or not join in VPN group.".

 

The Insight VPN client logs in to the user account, but after that the usual screen with VPN group/s does not appear (message: "the VPN Group list is empty".).

Very weird, indeed...

 

Anyone knows anything about services shut down today, or any other ideas why this problem turns up?

 

/Kunitsa

 

Insight App

5 Replies

  • ValerieD's avatar
    ValerieD
    Community Manager
    Jun 04, 2020

    Hi Kunitsa,
     

    We are aware of the issue you're describing, and the engineers are working on the issue.

    We will keep you posted on the progress of the situation.

     

    Have a nice day,
    Valérie D        
    Netgear Team

    • ValerieD's avatar
      ValerieD
      Community Manager
      Jun 15, 2020

      Hi Kunitsa,
       

      The issue should now be solved.

      Could you give us a feedback about your issue?


      Have a nice day,
      Valérie D        
      Netgear Team

  • BIG9MM's avatar
    BIG9MM
    Apprentice
    Aug 13, 2020
    The services shut down today as mine is showing "VPN Group list is empty".
    • ValerieD's avatar
      ValerieD
      Community Manager
      Aug 13, 2020

      Hi BIG9MM,

       

       

      We are observing connection issues with some of the Insight VPN servers. Some users may experience issues connecting using the VPN client, as well as VPN groups reporting disconnected.
      Engineering is aware of the issue and their investigations are ongoing.

       


      Have a nice day,
      Valérie D        
      Netgear Team

      • BIG9MM's avatar
        BIG9MM
        Apprentice
        Aug 13, 2020
        Thank you very much for your prompt response.