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Forum Discussion

Crash_HI's avatar
Crash_HI
Guide
May 21, 2021

Can't connect via VPN "The VPN Group list is empty"

Hi, Our user cannot connect via VPN. The client says:   "The VPN Group list is empty"   The VPN group and user are correctly listed in the Insight web site. I tried removing and re-adding the us...
Insight Cloud Management
DamianM's avatar
DamianM
NETGEAR Moderator
Jun 01, 2021

Hello Crash_HI,

 

thank you for your feedback, our engineers were able to solve this problem. 

 

I am happy that it works again! 

 

Have a nice day! 

 

Best regards,
DamianM
NETGEAR team

Crash_HI's avatar
Crash_HI
Guide
Jun 01, 2021

I logged out and logged back in to the VPN Client, and now it has returned to saying:

 

"The VPN Group list is Empty"

 

The Insight diagnostic is now showing the The test VPN server connection as GOOD.

 

Is there another service outage?

 

Thanks

 

 

  • Crash_HI's avatar
    Crash_HI
    Guide
    Jun 03, 2021

    Hi,

    I have restarted the router a few more times to no avail, and have contacted support.

    Thanks