Forum Discussion

Guide

May 21, 2021

Can't connect via VPN "The VPN Group list is empty"

Hi, Our user cannot connect via VPN. The client says: "The VPN Group list is empty" The VPN group and user are correctly listed in the Insight web site. I tried removing and re-adding the us...

Insight Cloud Management

DamianM

NETGEAR Moderator

Jun 02, 2021

Hello Crash_HI,

please restart your devices and try again. If it still doesn't work, please contact directly the support: https://www.netgear.com/uk/about/contact-us/

Best regards,
DamianM
NETGEAR team

Crash_HI

Guide

Jun 03, 2021

Hi,

I have restarted the router a few more times to no avail, and have contacted support.

Thanks