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Forum Discussion
Readynas nv+
Hi! I have problems clicking on the links in the GUI, and there are no hostname etc presented... See the file... Does anyone know where to start troubleshooting? Best, Magnus
Hello plingis30000
Is the screenshot attached what appears when you try to access the RND4000 GUI?
Could you please clarify how long have you been using the NAS? Do you have access to the NAS data?
Which firmware version is installed in the NAS?
Regards,
Erika
NETGEAR Team
Hello Magnus,
So, first of all, I would advise doing a gentle reboot of the NAS. Wait for the NAS to complete the reboot, then try to access the web interface.
If this does not work, try to use multiple browsers after clearing temporary files, or alternatively use incognito mode in your current browser.
We always recommend keeping a backup of the NAS data.
Let me know if any of this helps :)
Regards,
Erika
NETGEAR Team
Hi!
Thanks for your help! Do you have a manual for how to perform a "gentle reboot"?
Best,
Magnus
Hello Magnus,
By gentle reboot I simply mean turning the NAS off and on again, by pressing the power button (without abruptly disconnecting the plug or such).
If nothing changes, you might try an OS Reinstall through the Boot Menu. OS Reinstall reinstalls the firmware from the system’s internal flash to its disks. OS reinstall boot mode also resets some settings on your system, such as Internet protocol settings and the administrator password, to defaults. You can check the User Manual at this link for more information.
Please, before doing anything, ensure that you have a backup of the NAS data.
Regards,
Erika
NETGEAR Team
- Ok, I see..
OS reinstall: Will the data on the disk be left, in most cases when doing a OS reinstall?
Best,
Magnus
