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plingis30000's avatar
plingis30000
Aspirant
Dec 07, 2019

Readynas nv+

Hi! I have problems clicking on the links in the GUI, and there are no hostname etc presented... See the file... Does anyone know where to start troubleshooting?   Best, Magnus
Storage
ErikaMa's avatar
ErikaMa
NETGEAR Employee Retired
Dec 10, 2019

Hello Magnus,

 

So, first of all, I would advise doing a gentle reboot of the NAS. Wait for the NAS to complete the reboot, then try to access the web interface.

 

If this does not work, try to use multiple browsers after clearing temporary files, or alternatively use incognito mode in your current browser.

 

We always recommend keeping a backup of the NAS data.

 

Let me know if any of this helps :)

 

Regards,

Erika

NETGEAR Team

plingis30000's avatar
plingis30000
Aspirant
Dec 14, 2019

Hi!

Thanks for your help! Do you have a manual for how to perform a "gentle reboot"?

 

Best,

Magnus

  • ErikaMa's avatar
    ErikaMa
    NETGEAR Employee Retired
    Dec 16, 2019

    Hello Magnus,

     

    By gentle reboot I simply mean turning the NAS off and on again, by pressing the power button (without abruptly disconnecting the plug or such).

     

    If nothing changes, you might try an OS Reinstall through the Boot Menu. OS Reinstall reinstalls the firmware from the system’s internal flash to its disks. OS reinstall boot mode also resets some settings on your system, such as Internet protocol settings and the administrator password, to defaults. You can check the User Manual at this link for more information.

     

    Please, before doing anything, ensure that you have a backup of the NAS data.

     

    Regards,

    Erika

    NETGEAR Team

    • plingis30000's avatar
      plingis30000
      Aspirant
      Dec 16, 2019
      Ok, I see..

      OS reinstall: Will the data on the disk be left, in most cases when doing a OS reinstall?

      Best,
      Magnus
      • ErikaMa's avatar
        ErikaMa
        NETGEAR Employee Retired
        Dec 16, 2019

        Hello Magnus,

         

        The OS Reinstall should not delete the data on the disk, as it simply reinstalls the OS.

         

        However, I would underline again that, before performing any operation on the NAS, you should always ensure that you have a backup of the data. This is very important.

         

        If you wish, you can send me the logs via private message, to check if there is any specific error. In this case, I would suggest to upload the logs file in cloud and send me the link.

         

        Regards,

        Erika

        NETGEAR Team