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Here is a good idea.... Do something with the user-provided ideas listed. At least acknowledge them. Try to show you care about what your customers think, want and need in terms of capability. ...
I had the same experience. i found many suggestions from other users on this forum concerning my problem. not one of them got acknowledged. so i decided to email them directly because i still had support remaining. support told me off for emailing them directly and suggested next time i use this forum instead.
come on.