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Here is a good idea.... Do something with the user-provided ideas listed. At least acknowledge them. Try to show you care about what your customers think, want and need in terms of capability. ...
They don't care about non business customers. It's time to do something about it and raise discontent on social media. They deserve to bear the financial cost of treating their customers this way.
Incredibly disappointed with Netgear. I bought a Nighthawk MR5200 mobile router for streaming on twitch.
1) No response from support on any social media
2) Device registration error (I can't register my router and get premium 90 days support)
3) My Nighthawk MR5200 goes into reboot if the screen is on for more than 20 seconds
4) There are no firmware files on the site for self-updating or downgrading in case of problems
5) They do not listen to the requests of users (people have been asking for the auto-messages feature for many years. Many providers require sending sms after the daily traffic limit, on android I had an auto sms program, and now I have to send them manually).
6) The device catches the signal like a regular smartphone, and with an external antenna it catches even worse.
7) Rare software and firmware updates despite a lot of problems (firmware Build date 2021/08/19 NTGX55_12.04.12.00)
And all this at a price of 800 euros for a mobile router.
I plan to return the device to the store, demanding a full refund. I will warn my audience against any interaction with this company.